TELUS Digital · 17 hours ago
Senior Director, Global Resource Management
Charlottesville, VA
Full-time
Hybrid
Director/Executive
$168K/yr - $210K/yr
8+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on designing transformative customer experiences. The Senior Director, Global Resource Management, will lead the resource management function, ensuring optimal workforce allocation and alignment with client demand and revenue goals.
Information Technology & Services
Responsibilities
Lead the global Resource Management function, managing regional Resource Managers across all delivery hubs
Define and execute the global resource planning strategy that aligns talent supply with client demand and commercial forecasts
Partner closely with Delivery and Business Development leadership to plan staffing for new client projects, expansion deals, and renewals
Serve as the strategic bridge between Delivery, Talent Acquisition, and Finance to ensure hiring priorities align with projected project needs and billability targets
Forecast workforce needs based on sales pipeline, project backlog, and delivery roadmaps
Collaborate with Talent Acquisition to prioritize and sequence hiring by skillset, region, and project timeline
Partner with Commercial and Finance teams to ensure global staffing models support revenue, margin, and utilization targets
Manage bench capacity and global mobility planning, including internal transfers and upskilling
Own utilization and billability metrics globally, setting consistent definitions, targets, and accountability frameworks
Partner with Finance to connect utilization and staffing data to revenue forecasting, cost management, and margin performance
Create and maintain dashboards and reports that provide real-time visibility into resourcing, project profitability, and hiring impact
Monitor and resolve resource bottlenecks, underutilization, and cross-entity billing complexities tied to M&A structures
Implement a standardized global resourcing process and governance framework across all regions and service lines
Maintain and enhance resourcing systems to ensure data integrity and reporting accuracy
Partner with Finance and Delivery Ops to manage multi-entity billing and cost allocations resulting from mergers and acquisitions
Drive continuous improvement through automation, analytics, and workflow optimization
Partner with Commercial and Delivery leadership to model staffing scenarios for large or strategic client pursuits
Serve as a strategic advisor to the Global SVP, Service Delivery & Operations, on global workforce strategy, headcount scaling, and profitability levers
Collaborate with HR and Learning teams to identify skill gaps, forecast future capability needs, and guide professional development aligned to demand
Qualification
Required
8+ years of experience in Professional Services, Consulting, or Technology Services organizations
5+ years in a leadership role overseeing global Resource Management, Workforce Planning, or Delivery Operations
Proven ability to drive utilization and profitability improvements while maintaining delivery excellence
Strong financial and operational acumen with expertise in project accounting, multi-entity billing, and commercial alignment
Experience working across Delivery, TA, and Commercial/Business Development teams to align workforce and revenue planning
Skilled at managing distributed teams across regions and time zones
Deep understanding of Professional Services metrics: utilization, billability, margin, backlog, and revenue forecasting
Proficiency with Certinia PSA and Salesforce or other PSA/ERP systems (e.g., Kantata, Workday, Smartsheet, etc.)
Preferred
Experience with Mergers & Acquisitions
Company
TELUS Digital
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Puritt
President & CEO
Beth Howen
Chief Transformation Officer
Recent News
2025-11-14
Company data provided by crunchbase