Optum · 4 hours ago
Part Time Switchboard Operator
Worcester, MA
Full-time, Part-time
Hybrid
Entry Level
$16/hr - $25.05/hr
1+ years expOptum is a clinician-led care organization that is changing the way clinicians work and live. They are seeking a Part Time Switchboard Operator to join their team in Worcester, MA, responsible for handling incoming calls, managing patient expectations, and ensuring effective communication within the organization.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. Directs / dispatches calls to appropriate area or contact, or documents and processes message
Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation
Handles emergency calls with assistance
Uses effective, active listening skills to determine patient needs
Manages patient expectations in a satisfactory and consistent manner
Uses conflict resolution and negotiation steps for handling difficult callers
Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution
Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact
Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up
Determines appropriate coverage, such as on call, next day, urgent care, triage, etc
Handles calls based on experience, training, policies and procedures
Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. Operates departmental software. Calls are directed properly throughout the system. Logs messages appropriately
Places phone calls and takes message accurately. Reads and signs the departmental communications book
Assists patients with general information: meetings, directions, classes, hours of operations, etc. Gains knowledge of organization information, programs, and classes. Maintains the departmental standard calls per hour during non-messaging times. Maintains the departmental standard calls per hour during off business hours
Complies with health and safety requirements and with regulatory agencies such as DPH, etc
Complies with established departmental policies, procedures, and objectives
Enhances professional growth and development through educational programs, seminars, etc
Attends a variety of meetings, conferences, and seminars as required or directed
Performs other similar and related duties as required or directed
Regular, reliable and predicable attendance is required
Qualification
Required
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service experience
Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook
Ability to type at the speed of twenty-five WPM (words per minute)
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00pm - 6:00am Sunday and Monday and 8:00am - 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week)
Preferred
Switchboard / Call Center / Customer Service
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase