Berkshire Hathaway GUARD Insurance Companies · 5 hours ago
Learning Technology Administrator
Wilkes Barre, PA, US
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $90K/yr
2+ years expBerkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products and services. The Learning Technology Administrator is responsible for managing the daily operation and optimization of the organization’s learning technologies, including the Learning Management System, while supporting training program delivery and ensuring data integrity.
Commercial InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Manage user accounts, permissions, and role-based access within the LMS
Maintain course catalogs, learning paths, and training assignments
Troubleshoot technical issues and provide Tier 1 support to users
Coordinate with IT and vendors to ensure system stability and integrations (e.g., SSO, HRIS sync)
Build and configure courses using SCORM/xAPI-compliant content, videos, PDFs, and interactive modules
Collaborate with other business units and instructional designers and SMEs to develop/update and publish new/existing courses
Maintain a centralized content library and archive outdated materials
Oversee the usage of authoring tools and other learning technologies to create engaging and effective learning content
Generate and distribute reports on course completion, certification, and compliance metrics
Monitor training deadlines and send automated reminders to learners
Support audits by ensuring accurate training records and documentation
Serve as the primary point of contact for LMS-related inquiries and learner issues
Resolve access, navigation, and course enrollment problems in a timely manner
Develop and maintain user guides, FAQs, and training for system users
Provide onboarding support for new hires and managers on LMS navigation
Participate in vendor demos and system upgrades
Stay current on learning technology trends and recommend improvements
Leverage learning technologies to enhance the learner experience and improve training efficiency
Qualification
Required
Bachelor's degree in Instructional Technology, HR, Business, related field or 2+ years of experience administering an LMS (e.g., KnowBe4, Workday Learning, Cornerstone)
Strong technical aptitude and familiarity with SCORM, xAPI, and LMS data structures
Excellent organizational, communication, and problem-solving skills
Preferred
Experience with compliance training and reporting in regulated industries
Familiarity with e-learning authoring tools (e.g., Articulate, Adobe Captivate)
Knowledge of accessibility standards and mobile learning best practices
Benefits
Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Company
Berkshire Hathaway GUARD Insurance Companies
Berkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carl Witkowski
Chief Operating Officer
Lyle Hitt
Chief Insurance Officer and Executive Vice President
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