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Laserfiche · 20 hours ago

Support Engineer I

United States

Full-time

Remote

New Grad, Entry Level

$63K/yr - $90K/yr

Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. The Support Engineer role focuses on providing technical support to resellers and customers, troubleshooting software issues, and ensuring smooth operation across various environments.

Artificial Intelligence (AI)Business Process Automation (BPA)CMSDocument ManagementEnterprise SoftwareHuman ResourcesMachine LearningSaaSSoftware

No H1B

Responsibilities

Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers

Maintain personal and departmental case load by responding to and working on cases within stated SLAs

Coordinate with Laserfiche development when cases require additional assistance

Report and file bug tickets that come up during troubleshooting

Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases

Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum

Watch and review videos of internal software training sessions and development meetings

Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices

Enroll and complete relevant product and technical training courses in the company’s Learning Management System

Participate in departmental training sessions in-person or remotely

Qualification

Technical understanding of document managementAnalyticalTroubleshooting Cloud platformsProblem-solving skillsCustomer service experienceTeaching skillsCommunicationBachelor’sMaster’s degreeThrive in fast-paced environment

Required

Strong technical understanding of document management and enterprise application software

Excellent analytical and problem-solving skills

Excellent communication, writing and teaching skills with the ability to speak to audiences of all technical levels while providing great customer service

Familiarity with troubleshooting Cloud and self-hosted Microsoft platforms

Ability to thrive in a fast-paced environment with competing priorities and deadlines

Experience providing customer service or being in a customer-facing role

Bachelor's or Master's degree in engineering, or related field, or equivalent industry experience

Benefits

15 Days of Vacation

3 Floating Holidays

2 Paid Volunteer Days

9 Paid Holidays

Hybrid Work Environment

Free Parking: covered and EV charging stations

Various 401 (k) Investment Options and Generous Company Match

HMO and PPO Medical Care Options

Company

Laserfiche

Glassdoor3.5

Laserfiche is the world's largest private Enterprise Content Management (ECM) software development company.

Founded in 1987

Long Beach, California, USA

201-500 employees

http://www.laserfiche.com

Funding

Current Stage

Growth Stage

Leadership Team

Karl Chan

CEO

Anna Kyritsis

CFO & VP Finance

Recent News

Business Wire

Laserfiche’s Taylor Grosso Honored as 2026 CRN® Channel Chief

2026-02-02

MarTech Series

Laserfiche is a Leader in Info-Tech Research Group’s Enterprise Content Management – Enterprise Data Quadrant

2025-12-22

UAE Business Review

Laserfiche is a Leader in Info-Tech Research Group’s Enterprise Content Management - Enterprise Data Quadrant

2025-12-19

Company data provided by crunchbase