Ironclad · 15 hours ago
Enterprise Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Mid Level
$98K/yr - $123K/yr
4+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. As an Enterprise Customer Success Manager, you will be responsible for partnering with global customers to drive adoption and ensure they realize value from the Ironclad platform through proactive engagement and analytical rigor.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Understands customer goals and desired outcomes, aligning adoption strategies to achieve measurable objectives and success metrics
Develops and drives structured adoption plans focused on platform engagement, feature utilization, and time-to-value
Utilizes established Success plays and customer success platforms (e.g., Gainsight, Catalyst) to drive impactful adoption outcomes at scale
Monitors customer health signals, product usage trends, and engagement metrics to proactively identify risks and opportunities
Leads complex adoption-focused customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty
Collaborates with Sales teams to align and execute on adoption strategy to maximize value realized
Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value realization
Conducts adoption strategy meetings and monthly adoption assessments to ensure customers are maximizing their investments
Contributes to Executive Business Reviews and account strategy meetings across various stakeholder levels to share outcomes, gather feedback, and refine strategies
Stays up-to-date on product updates and roadmap enhancements to improve customer enablement and adoption
Identifies opportunities to improve Success processes, adoption workflows, and playbooks to elevate the Enterprise customer experience
Qualification
Required
4+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies
Demonstrated expertise in driving product adoption, engagement, and customer value realization through structured success motions
Strong analytical skills with experience monitoring usage metrics and translating data into actionable adoption strategies
Familiarity with Customer Success Platforms such as Gainsight, Catalyst, Totango, or similar tools
Strong presentation, organizational, and written/verbal communication skills (written samples may be requested)
Enthusiasm for learning new technologies and addressing business challenges with technical solutions
Familiarity with Contract Lifecycle Management (CLM) and legal operations processes
Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams
Collaborative, goal-oriented, and focused on delivering results
Willingness to travel for customer meetings and conferences (10-15%)
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
H1B Sponsorship
Ironclad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (21)
2022 (14)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Sunita Verma
Chief Technology Officer
Recent News
salesforceventures
2026-01-13
Soma Capital
2026-01-07
Company data provided by crunchbase