Mindr · 19 hours ago
Telephony Systems Engineer
United States
Full-time
Remote
Mid Level
$97K/yr - $125K/yr
3+ years expMindr is dedicated to being a force for good by providing substance use safety, detection, and monitoring products and services. They are seeking a Telephony Systems Engineer to provide support for the VoIP Telephony System and Call Center Software, including design, development, and maintenance of IVR and system configurations.
Assistive TechnologyOnline PortalsPublic Safety
Responsibilities
Provide training and support for existing and new features of the telephony system and call center software
Manages all telephony initiatives and projects while assisting in the development of the telephony roadmap
Design, develop, test, and deploy IVR and server configurations independently or in conjunction with third-party vendors
Maintain and design VolP system to ensure industry best practices
Collaborate with business units to improve operations by recommending changes within the telephony systems
Prioritize and schedule tasks/projects based on business needs
Act as escalation point for telephony/call center software issues while owning the issue through resolution
Adhere to departmental policies such as thorough testing, change management, and documentation of all system changes and enhancements
Maintain and manage Toll Free and DID number database
Maintain a professional, positive, and collaborative attitude
All other duties as assigned
Qualification
Required
3-5 years of experience troubleshooting computer, server, and network issues
1-3 years of telephony experience
Previous Genesys Cloud experience a must
Ability to work independently in a dynamic environment with finite deadlines
Ability to effectively and efficiently troubleshoot technical problems
Excellent customer service skills
Strong written and oral communication skills
Ability and willingness to work in a fast-paced environment
Benefits
Dental Insurance
Health Insurance
Vision Insurance
401(k)
Paid Holidays
Paid Time Off
Ongoing Professional Training
And more
Company
Mindr
Mindr offers public safety services using substance detection, monitoring, and safety technology.
501-1000 employees
H1B Sponsorship
Mindr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kathy Holland
Chief Executive Officer
Sonya Evanosky
Chief Financial Officer
Company data provided by crunchbase