Cornerstone Research · 1 day ago
Desktop Support Specialist
San Francisco Bay Area
Full-time
Onsite
Mid Level
$66K/yr - $84K/yr
3+ years expCornerstone Research is a leading firm providing economic and financial analysis in commercial litigation. They are seeking a Desktop Support Specialist to provide IT support to end-users, ensuring effective resolution of technical issues and maintaining high customer service standards.
AccountingConsultingFinancial ServicesLegal
Hiring Manager
Kevin Clark
Responsibilities
Provide excellent local support to end-users and firm-wide during a daily mailbox shift
Track problems from the beginning through resolution for all tickets received during mailbox shift or as assigned
Promptly, completely, and accurately adopt all documented procedures and workflows
Provide knowledgeable, service-oriented support and resolve problems to end user satisfaction
Perform meeting set-ups, including video conferences with other offices and clients, and provide technical support for meetings
Provide on-call support for weekends in rotation
Assist with full disk encryption for laptops and desktops, archive restores, RSA setups and troubleshooting, password resets, and hardware repair coordination
Qualification
Required
3+ years of relevant experience that demonstrates increasing capability and responsibility; professional services experience preferred
Excellent HW troubleshooting and diagnosis skills
Expertise in supporting Windows 7 in large scale enterprise Windows Active Directory Environment
Proficient knowledge of CLI, VPN and wireless technologies
Proficient knowledge of LAN/WAN networking technologies
Ability to thoroughly follow SOP, checklists, and other instructions
Working knowledge of: Windows 10 and Office 2010/2016
Excellent knowledge of conference room equipment and support
The desire to take initiative and actively contribute to the team and the firm
The ability to communicate effectively and professionally
Strong business acumen and the ability to learn the firm's financial and operational functions
The mindset to provide superior service
The ability to commute to our office in Silicon Valley 5 days per week as this is an on-site role
High school diploma, or equivalent combination of education and experience
Preferred
Comp TII A+ certification preferred
MTA-Microsoft Technology Associate-current Windows version preferred
Dell Hardware Certification a plus
Benefits
Flexible options for healthcare
Paid time off
Retirement savings
Company
Cornerstone Research
Cornerstone Research provides economic and financial analysis in all phases of commercial litigation and regulatory proceedings.
501-1000 employees
H1B Sponsorship
Cornerstone Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (42)
2023 (38)
2022 (33)
2021 (28)
2020 (50)
Funding
Current Stage
Late StageLeadership Team
Rahul Guha
Chief Executive Officer
Gary C Schmirer
Vice President
Recent News
2025-09-30
Company data provided by crunchbase