Diversity Nexus · 22 hours ago
SMB Implementation Specialist
Mason, OH
Contract
Hybrid
Entry Level
2+ years expDiversity Nexus is seeking a detail-oriented and highly organized Implementation Specialist Support to join their team. This role is critical in managing small to mid-market client implementations, focusing on ensuring a smooth onboarding experience for clients requiring simple to moderate plan setups.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time
Serve as the primary point of contact for clients and brokers during the implementation process
Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup
Track project status and report progress, issues, and risks to the Implementation Manager
Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs
Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet)
Ensure all company standards and compliance procedures are followed throughout the implementation lifecycle
Complete seamless transitions to account service teams upon implementation completion
Collaborate with cross-functional teams to continuously improve the client onboarding process
Qualification
Required
Bachelor's degree or equivalent work experience
2+ years of experience in client operations, customer support, or client implementations
Exceptional written and verbal communication skills
Ability to manage multiple projects in a high-volume, fast-paced environment
Proficiency in Microsoft Office (especially Excel, Word, Outlook)
Strong organizational and problem-solving skills with a keen attention to detail
5 Panel Drug screening is also required
Preferred
Experience with SAP or other CRM/project tracking platforms preferred
Ability to learn and adopt new processes quickly and with ease
Ability to learn and work remotely and autonomously
Accustomed to working in a high-paced, high-volume environment
Ability to successfully multi-task and effectively prioritize work
Medium-Advance level of expertise with Microsoft Excel
Proficient with Outlook
Familiar with Cloud-based applications (i.e. OneDrive)
Data Entry experience preferred
Ability to clearly articulate findings, issues or concerns requiring resolution
Company
Diversity Nexus
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase