Sterling Engineering · 19 hours ago
Customer Service Coordinator
Walker, MI
Contract
Onsite
Entry, Mid Level
$20/hr - $22/hr
1+ years expSterling Engineering is seeking a Customer Service Coordinator to serve as a key point of contact between customers and internal teams. This role involves interfacing with customers to resolve product-related issues and ensuring effective customer support through collaboration with internal departments.
ConsultingInformation Technology
Responsibilities
Communicate with customers to resolve product-related problems or issues
Escalate technical and functional matters as needed and support complaint investigations
Monitor status of customer product commitments and follow up on open items
Expedite product repairs and coordinate with internal teams to meet customer needs
Research parts replacements and support service and repair activities
Maintain accurate documentation related to customer issues and resolutions
Collaborate with internal departments to ensure timely and effective customer support
Support departmental goals and service level targets
Perform additional duties as assigned by leadership
Qualification
Required
High school diploma or equivalent required
1-5+ years of related customer support experience depending on level (Coordinator I, II, or III)
Prior experience in a manufacturing or technical environment
Excellent telephone and customer communication skills
Strong organizational skills and attention to detail
Proficiency with word processing and spreadsheet software
Ability to read and interpret procedures, instructions, and documentation
Ability to write routine reports and correspondence
Ability to perform basic math calculations including rates, ratios, and percentages
Strong problem-solving skills and ability to work with limited standardization
Benefits
Insurance (Health, Medical, Dental)
PTO
And more
Company
Sterling Engineering
Sterling Engineering is an engineering company providing technical recruitment and engineering project services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dolores Connolly
CEO
Recent News
Hartford Business Journal
2025-01-28
Hartford Business Journal
2024-12-20
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