Switchfast Technologies (Acquired by Ascend Technologies) · 12 hours ago
IT Operations Center Engineer Intern
Little Rock, AR
Internship
Onsite
Intern
$15/hr - $15/hrSwitchfast Technologies, now part of Ascend Technologies, is seeking an IT Operations Center Engineer Intern. The role involves providing technical support to clients and assisting with troubleshooting technical issues.
Business DevelopmentConsultingInformation Technology
Responsibilities
Serve as the first point of contact for clients seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by clients
Walk the client through the problem-solving process
Provide accurate information on IT products or services
Record events and problems and the resolution in ticketing system
Follow-up and update client status and information
Escalate unresolved issues to the appropriate internal team
Other Responsibilities as assigned by management
Qualification
Required
High school diploma or GED equivalent required
Ability to pay attention to details
Written and oral communication skills
Ability to prioritize and execute tasks in a fast-paced environment
Willingness to take on new challenges and build on current skills
Analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Ability to check all technical material for consistency and accuracy
Ability to work up to 29 hours per week
Preferred
Previous help desk experience is a plus
Pursuing an undergraduate/graduate degree in Information Technology
Company
Switchfast Technologies (Acquired by Ascend Technologies)
Switchfast Technologies was acquired by Ascend Technologies in May 2021.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-04Acquired
Company data provided by crunchbase