Common Interest Management Services · 7 hours ago
Onsite Customer Service Representative - Castro Valley
Castro Valley, CA
Full-time
Onsite
Entry Level
$45K/yr - $50K/yr
2+ years expCommon Interest Management Services is one of the largest and fastest-growing Bay Area community management companies. They are seeking an on-site Customer Service Representative to provide full-time customer service and administrative support to the community in Castro Valley, CA, handling various requests and assisting with community management tasks.
Property ManagementReal Estate
Responsibilities
Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner
Provide general administrative support to support the office and community such as mail processing, data entry, filing, and other tasks as assigned
Issue, track and follow-up on work orders for community maintenance and repairs
Track and manage architectural applications submitted by homeowners
Perform site inspections and onsite vendor follow up
Manage building key/gate remote distributions
Research, compile and format information into database and spreadsheets
Prepare reports, bid documentation and other material
Compose and type routine correspondence to residents, service providers and other parties
Type, distribute, and track monthly violation letters which are copied, mailed and filed
Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters
Other duties as may be assigned from time to time
Qualification
Required
High school or equivalent (Required)
Customer service: 2 years (Required)
Excellent verbal and written communication (you may be asked to write a sample at your interview)
Strong organization and multitasking abilities
Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients
Computer proficiency (Microsoft Office including Word, Excel and Outlook)
Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team
Preferred
Bilingual preferred
Experience and proven abilities providing exceptional customer service (at least 1 - 2 years preferred)
Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required
Driver's License (Preferred)
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Company
Common Interest Management Services
Common Interest Management Services is a full-service HOA management company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Archer
Advisor
Company data provided by crunchbase