Cella · 18 hours ago
UX RESEARCHER
Charlotte, NC
Contract
Onsite
Senior Level
$72/hr - $82/hr
5+ years expCella is a company in the financial services industry seeking talented UX Researchers to build a qualified talent pool for anticipated contract roles. The role involves leading user research efforts, designing and executing various research methodologies, and communicating findings to influence product strategy and design decisions.
Content MarketingDigital MarketingInformation Technology
Responsibilities
Lead the strategic planning, execution, and analysis of end-to-end user research across product lifecycle stages (foundational, exploratory, and evaluative)
Design and execute a variety of research methodologies, including usability testing, in-depth interviews, field studies, survey design, and remote unmoderated testing, to understand user behaviors, needs, and pain points in complex financial domains
Synthesize qualitative and quantitative data from research, market trends, and product analytics to derive actionable insights that directly influence product strategy and design decisions
Effectively communicate research findings, insights, and recommendations to cross-functional partners, including Senior Product Owners, UX Designers, and Engineers, through clear, compelling reports and presentations
Manage and maintain a research repository, ensuring research findings are accessible, tagged, and leveraged for future projects to maximize research impact and institutional knowledge
Partner with Legal and Compliance teams to ensure all research activities, consent forms, and data handling procedures adhere strictly to corporate policy and industry regulations concerning client data and privacy
Qualification
Required
Minimum of 5-8 years of progressive experience conducting UX Research within a fast-paced, digital product development environment
Proven, substantive experience conducting research for complex digital platforms and products within the financial services, banking, insurance, or other highly regulated industries where research protocols and compliance are critical
Expert proficiency in both qualitative and quantitative research methods, including advanced experience with research tools (e.g., UserTesting, Qualtrics, Dovetail, or similar platforms)
Demonstrated ability to translate complex research data into concise, strategic narratives that influence senior stakeholders and drive consensus on product direction
A strong research portfolio is required, showcasing case studies that detail the applicant's role in research design, execution, analysis, and the measurable business or user outcomes achieved
Preferred
A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Anthropology, or a related field
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Cella
Cella is a leading Creative Staffing And Consulting Agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-09-30Acquired
Leadership Team
Rob Williams
Vice President of Sales
Recent News
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