Davis Polk & Wardwell LLP · 11 hours ago
Specialist, Computer Support
New York, United States
Full-time
Onsite
Entry, Mid Level
$70K/yr - $95K/yr
2+ years expDavis Polk & Wardwell LLP is an elite global law firm providing exceptional service and sophisticated advice. The Specialist, Computer Support role involves providing technology support to users, resolving inquiries, and maintaining effective communication with support teams.
AdviceConsultingLegalProfessional Services
Responsibilities
Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner
Maintain effective communication
Interface and maintain effective communication with other Support, Training, and Information Systems staff
Champion users’ problems to appropriate individual(s) based on established guidelines and procedures
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users
Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes
Attend ongoing training programs to keep technical skills sharp
Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction
Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, and pilot testing
Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed
Qualification
Required
Strong technical skills in Microsoft Office 365 Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix, Duo Mobile, iManage Lenovo laptops, HP desktops and printers
Strong analytic skills, outstanding customer service skills and be detail oriented
A disciplined self-starter who is resourceful, reliable and trustworthy is needed
Ability to manage a varied workload and meet deadlines
Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must
Excellent written and verbal communication skills
Bachelor's degree required
2-3 years Support experience in a large law firm or professional services environment
Preferred
Remote office location support experience a plus
Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed
Benefits
Davis Polk offers a competitive salary and comprehensive benefits package.
Company
Davis Polk & Wardwell LLP
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board.
1001-5000 employees
H1B Sponsorship
Davis Polk & Wardwell LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (41)
2023 (29)
2022 (33)
2021 (28)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Tenley Laserson Chepiga
Chief Operating Officer
Alan Denenberg
Partner
Recent News
2026-02-03
2026-02-02
Sports Business Journal
2025-12-01
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