Tailored Management · 14 hours ago
IT Support Analyst (Windows Migration)
Richmond, VA
Contract
Onsite
Mid Level
$32.06/hr - $32.06/hr
3+ years expTailored Management is seeking an IT Support Analyst to support enterprise-wide Windows 11 migration activities. This role involves strong customer interaction, technical troubleshooting, and collaboration with IT and project teams to ensure smooth migration processes.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Develop and maintain strong working relationships with lab owners, IT teams, and management stakeholders
Update and manage physical inventory records for lab equipment, PCs, software, and related assets
Partner with project management teams to ensure smooth and timely migration activities
Perform Windows migration tasks following established Windows 10/PKI documentation and standards
Create and maintain documentation for procedures, troubleshooting steps, policies, and best practices
Coordinate migration activities with external vendors and service partners
Provide daily status updates and maintain communication with the Windows migration team
Participate in daily project scrum or stand-up meetings
Communicate clearly and promptly with users and project leadership, ensuring timely follow-up
Escalate technical or project issues to the project manager when needed
Manage workload independently and meet project timelines with minimal supervision
Qualification
Required
Bachelor's degree in Computer Science or 3–5 years of relevant deskside support experience
OR Associate's degree with 3+ years of deskside or Lab IT support experience
OR High school diploma (or equivalent) with 5+ years of deskside or Lab IT support experience
Proven analytical and problem-solving abilities
Strong leadership mindset and results-oriented approach
Excellent verbal and written communication skills
Customer-focused with a collaborative, team-oriented work style
Ability to quickly diagnose and resolve technical issues
Strong customer service and user support skills with the ability to interpret client needs
Hands-on troubleshooting of desktop and Lab IT technologies
Ability to manage multiple tasks and projects within defined timelines
Self-motivated with strong time management and prioritization skills
High attention to detail and ability to follow technical documentation precisely
Capable of multitasking while supporting diverse user groups
Preferred
Experience in deskside support roles
Experience supporting Lab IT systems and scientific instrumentation
Experience working in life sciences or laboratory environments
Benefits
Weekly pay
Medical
Dental
Vision
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase