City of Dallas · 19 hours ago
Programmer Analyst III (IT Services-Development Services Support)
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$81K/yr - $101K/yr
4+ years expThe City of Dallas is seeking a Programmer Analyst III to lead a team of programmer/analysts on large projects for client departments. The role involves planning, administering, and evaluating new and existing systems while providing technical support and expertise in application layer processing.
GovernmentInformation ServicesWeb Browsers
Responsibilities
Provides application-layer technical subject matter expertise in support of assigned/aligned applications through close monitoring of system (application, web, and database) processing and other dependencies to ensure that current operational business processes and application information processing requirements are met, supported, triaged, restored, and enhanced
Proactively coordinates with supporting IT Service Delivery Teams (Server, Network, Security, Service Desk, etc.) and functions to ensure responsive incident, service request/task, problem, change and release management functions in support of assigned/aligned applications; coordinate assembly and orientation of these teams as required to combine and resolve problems
Monitors, influences and responds to IT Service Management queues (incident, support, or service request, change request, etc.) related to assigned/aligned applications to ensure appropriate support, triage, assignment routing and customer service
Writes, modifies, and administers assigned/aligned software applications, programs, and documentation in Admin-Runbooks; tests, debugs, and assists in teaching users/Project Teams in how to use newly developed or refined software; tailors but avoids ‘custom coding’ in supporting reporting/dash-boarding initiatives to make application systems more user friendly
Collaborates closely with supported operational business department subject matter experts to ensure that operational business processes, data processing, data conversion, data dictionary, data mapping and conversion, integrations, reporting, standards, and dashboard requests are clearly documented and mapped so that any as-is application requests or enhancement requests are clearly understood and actionable by teams
Evaluates and enhances systems and programs to ensure support of documented department business practices, standards, and expectations to maximize processing efficiency of aligned applications; provides troubleshooting support, resolves incidents and supports/addresses service and incident requests within benchmark standards
Performs application-oriented performance, smoke, regression, end-to-end and other testing on assigned aligned applications in as-is to will-be enhancements; creates and runs accompanying testing scripts and scenarios as required; captures this content sufficiently to support Application Change Control/Release Control preparations and processes. Runs and tests software of client departments to detect program problems and improve efficiency; schedules and monitors periodic processing and provides documentation and reporting on functionality, programming, and issues addressed
Assists in evaluations and planning of software and hardware purchases to maintain and enhance the system; prepares cost analysis of maintenance or enhancement of existing programs; develops, creates, and implements workflow solutions to improve end user's daily workflow activity
Reviews the coding and development of vendor provided, peer and lower-level programmer analysts and others as-required for accuracy, efficiency, and skill development; assists in training lower-level programmer analysts in coding, testing, and debugging according to City standards; participates in training webinars and seminars to remain abreast of technology enhancements and changes
Compiles complex ad-hoc reports for client departments, participates in various special projects, and provides analysis and programing support for various business needs within the City
Performs any and all other work as needed or assigned
Qualification
Required
Bachelor's degree or higher in engineering, math, computer science, Business Technology, or Information Technology related fields
Four (4) years' experience in Object-Oriented Programming and/or relational database (JAVA, MS SQL, SQL Server, Oracle PC SQL, Python, UML Framework solutions and C+ or C++ within Applications), to maintain and improve application performance
No felony or class A misdemeanor convictions
No class B misdemeanor convictions within the last ten (10) years
No family violence convictions
Cannot currently be on any active deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge
Thorough and broad knowledge of multiple programming languages, database methodologies/platforms that support application layer processing, service/support and enhancements
Thorough and broad knowledge of current Client, Server, Web, Database, Security/Compliance and IT Service Management technologies, systems, software, and integration standards/techniques
Demonstrated familiarity with physical platforms, virtual platforms, Software as a Service hosted platforms, and common industrial platform services such as Amazon Cloud, Microsoft Azure, etc
Demonstrated familiarity with waterfall, agile and other project methodologies
Demonstrated ability to communicating effectively verbally, in writing and in collaborative presentation settings
Demonstrated ability to establish and maintain effective working relationships with customer departments, other IT Service Delivery Manager groups and supporting vendors
Knowledge of multiple programming languages- .NET, Object-Oriented Programming, SQL, etc
Ability to write advanced SQL Queries, Stored Procedures
Knowledge and understand of Scripting Languages such as VBScript
Working knowledge of ITSM/ITIL methodologies for knowledge base build, Application Runbook framing, CMDB, change, release, problem, incident, asset and event management processes
Working knowledge of automated network, server, database, security, CMDB tools and system monitoring tools (NetScout, APP-D, Extra Hop, etc.)
Strong analytical skills
Ability to write and evaluate new software programs
Ability to solve problems with developing/deploying software technology solutions
Ability to communicate effectively and diplomatically orally and in writing
Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the public
Ability to participate in 24x7 support coverage as needed
Preferred
Experience with online analytical processing and data mining as a lead programmer, project leader or supervisor is highly desirable
Benefits
Competitive benefits
Growth opportunities
Vibrant work culture
Company
City of Dallas
City of Dallas is an online resource website providing information about the city of Dallas, Texas.
10001+ employees
H1B Sponsorship
City of Dallas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Alexandra Laury
Partner Relations Manager
Amuche Louis Agu, MPA, MA
HR Talent Acquisition Partner
Recent News
Dallas Innovates
2026-01-16
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