Abacus Service Corporation · 3 weeks ago
Phoenix, AZ - Business Operations - AZDES - DBME - Customer Service Representative - Customer Servic
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelAbacus Service Corporation is seeking a Customer Service Representative in Phoenix, AZ. The role involves interacting with customers to provide information about products and services, addressing inquiries, and resolving complaints.
Health CareInformation Technology
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Qualification
Required
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience
Preferred
Bilingual
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase