New Frontier Immigration Law · 4 hours ago
Legal Operations Supervisor
United States
Full-time
Remote
Mid, Senior Level
3+ years expNew Frontier Immigration Law is a fast-growing law firm committed to humanitarian-based immigration solutions. The Legal Operations Supervisor will lead and develop legal support teams, ensuring exceptional client service and high-quality legal work while freeing attorneys to focus on legal strategy.
AdviceConsultingLegal
Responsibilities
Conduct weekly 1-on-1 meetings with paralegals
Provide ongoing coaching, feedback, and performance management
Identify training needs and coordinate skill development opportunities
Create career development plans and promotion pathways for team members
Handle HR issues including attendance, conflicts, and performance improvement plans
Recognize and celebrate exceptional work and team wins
Build a positive, accountable team culture aligned with firm values (Inspiration, Legacy, Innovation, Vested, Excellence)
Conduct performance reviews and compensation recommendations
Ensure team members follow established checklists and standard operating procedures consistently
Monitor work quality and identify error patterns or training gaps
Track key performance indicators (task completion rates, accuracy, timeliness, client satisfaction)
Partner with Project Managers to ensure smooth case workflows and timely handoffs
Identify process inefficiencies and recommend improvements to leadership
Collaborate with Operations leadership on workflow optimization initiatives
Enforce accountability for checklist compliance coach or counsel out non-performers
Take escalated client calls when team members need manager support or de-escalation
Handle frustrated or upset clients with empathy, professionalism, and solutions-focus
Ensure consistent, excellent client communication standards across your team
Model outstanding customer service ("doing what you say when you say you'll do it")
Provide real-time guidance to team members on challenging client interactions
Prevent attorney involvement in operational client issues by resolving at the supervisor level
Qualification
Required
3–5 years managing teams of 5-15+ people in high-volume, deadline-driven environments
Proven track record of coaching, developing, and performance managing direct reports
Experience conducting regular 1-on-1s, performance reviews, and difficult accountability conversations
Comfortable holding team members accountable to standards, deadlines, and quality expectations
Demonstrated ability to develop underperforming team members into high performers
Experience in process-driven, high-volume industries
Strong understanding of how to create, enforce, and refine checklists, SOPs, and quality standards
Ability to track metrics and use data to drive team performance improvements
Comfortable with systematic processes and holding people accountable to following them
Exceptional communication and interpersonal skills
High emotional intelligence and conflict resolution ability
Comfortable with ambiguity and building systems in a fast-growth environment
Mission-driven mindset aligned with serving immigrant communities
Technology proficiency (case management systems, Microsoft Office, collaboration tools)
Strong problem-solving skills and ability to make judgment calls independently
Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday)
Available in real-time for team support, client escalations, and problem-solving
Reliable high-speed internet connection and professional home office setup
Comfortable working remotely and leading distributed teams via Zoom, Slack, and collaboration platforms
Preferred
Bilingual (Spanish/English) strongly preferred for client de-escalation and team support
Legal industry experience (paralegal, legal assistant, or law firm operations background)
Immigration law familiarity (helpful but not required, we'll train you on immigration specifics)
Experience managing bilingual or multicultural teams
Legal case management system experience
Background in scaling operations during high-growth periods
Company
New Frontier Immigration Law
New Frontier Immigration Law is a law firm that specializes in family petitions, military parole, appeals, and naturalization services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hillary Walsh
Abogada
Company data provided by crunchbase