RingCentral · 18 hours ago
RingCX Technical Account Manager
Denver, CO
Full-time
Onsite
Mid Level
$58K/yr - $108K/yr
3+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a Technical Account Manager who will build strong relationships with customers, understand their infrastructure, and ensure optimal performance of RingCentral services.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Managing customer expectations and experience to deliver high customer satisfaction and increase retention
Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs
Recommending network hardware, software, and platform specific design elements
Collaborating with internal departments to facilitate customer need fulfillment
Maintaining updated knowledge of company products and services
Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
Windows or similar, including Excel, PowerPoint, and Word
Qualification
Required
Managing customer expectations and experience to deliver high customer satisfaction and increase retention
Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs
Recommending network hardware, software, and platform specific design elements
Collaborating with internal departments to facilitate customer need fulfillment
Maintaining updated knowledge of company products and services
Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
Windows or similar, including Excel, PowerPoint, and Word
Strong customer service and interpersonal skills for dealing with different types of customers
Time management and multitasking skills in order to handle multiple tasks and customers at once
Ability to build rapport and collaborate with others within the company and externally
Preferred
Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industry
College graduate: Bachelor's or associate degree in Business, Communication, or related field
Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Bank of America,JP MorganSylebra CapitalAkkadian Ventures
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-02-04
Company data provided by crunchbase