Relief Mental Health · 4 hours ago
Receptionist, Outpatient Behavioral Health- Lakeview
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelRelief Mental Health is a provider of outpatient behavioral health services, and they are seeking a Receptionist to enhance patient experience at the front desk. This role involves greeting patients, managing appointment details, and ensuring compliance with HIPAA while supporting clinic operations and customer service standards.
Health CareMental HealthPsychologyWellness
Responsibilities
Greet patients warmly and professionally upon arrival
Check patients in and verify appointment details
Confirm and update patient demographics and insurance information
Provide and collect required paperwork and assessments
Ensure patients are accurately reflected in internal systems
Thank patients at checkout and provide clear next-step instructions
Collect patient copays, cash-pay balances, and cancellation fees
Communicate outstanding balances discreetly and professionally
Schedule or confirm follow-up appointments based on provider instructions
Monitor voicemail throughout the day and transcribe messages accurately
Route calls and messages to appropriate departments (clinical, billing, operations)
Maintain accurate documentation in the Receptionist Activity Log
Run daily and weekly insurance verifications
Identify and flag inactive insurance plans
Perform next-day patient audits
Review upcoming schedules to identify gaps, errors, or double booking
Conduct appointment confirmation calls/texts
Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures)
Maintain a clean, organized, and welcoming front desk and waiting area
Qualification
Required
High school diploma or equivalent required
Strong communication and interpersonal skills
Excellent attention to detail and organizational abilities
Comfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)
Ability to manage multiple priorities in a fast-paced environment
Professional, compassionate, and patient-centered demeanor
Preferred
Prior experience in a medical, mental health, or customer service setting preferred
Company
Relief Mental Health
Relief Mental Health is a mental health care center that treats depression, OCD, and anxiety problems.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Mueller
Chief Executive Officer
Recent News
2025-11-08
Company data provided by crunchbase