Amware Fulfillment (now part of Staci) · 6 hours ago
Client Success Representative (CSR)
Avondale, AZ
Full-time
Onsite
Entry, Mid Level
$24/hr - $26/hr
2+ years expAmware Fulfillment is a fast-growing 3PL company seeking a Client Success Representative (CSR) to support customer service in a multi-client logistics environment. The CSR will manage customer orders, ensure accurate fulfillment, and maintain communication with clients to address their needs.
Freight ServiceLogisticsSupply Chain ManagementTransportation
No H1B
Responsibilities
Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
Monitor delivery schedules, routes, etc. to ensure compliance with agreed upon delivery windows. Proactively address all exceptions in order to facilitate flow of product to end user customer/consumers
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage and organize, input and update relevant data, including the creation of shipping documents, the entering of load receipts and all related functions using both internal and external computer applications to effectively service the customer and maintain up-to-date, accurate records and inventories
Organization and filing of all customer order and shipping documents
Other duties as need
Qualification
Required
2 to 3 years of Account Management or business-to-business (B2B) customer service experience, ideally within a multi-client warehousing environment
2 years of experience in Account management
2 years of experience with Microsoft Excel
2 years of experience in 3PL
Proficient with Microsoft Office (Excel; Warehouse management system; Outlook)
Excellent written and verbal communication with end users, customers, vendors and teammates, including senior management
High level of initiative and works well in a team environment
Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Ability to manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
Highly responsive to client requests
Ability to communicate with clients, consumers, and all internal team members
Ability to understand business and financial implications of decisions
Ability to align work with strategic goals
Benefits
Health
401k
Dental
Vision
Paid time off
Company
Amware Fulfillment (now part of Staci)
Amware Fulfillment has rebranded as Staci Americas -- the US arm of the Staci Group's global fulfillment network.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rotunda Capital Partners
2023-03-01Acquired
2014-05-30Series Unknown
Leadership Team
Mark Wilhelm
CEO
Company data provided by crunchbase