Availity · 15 hours ago
Trading Partner Operations Manager
United States
Full-time
Remote
Mid Level
3+ years expAvaility, LLC. is a pioneering healthcare technology company focused on reshaping the future of healthcare. The Trading Partner Operations Manager will be responsible for tracking and reporting key account metrics, addressing client inquiries, and acting as the main point of contact for various client needs to ensure optimal client satisfaction and solution delivery.
FitnessHealth CareHospital
Responsibilities
Track and report on key account metrics, including transaction volumes, rate limiting, product usage, and other performance indicators
Drive improvements in client solutions and provide data-driven recommendations
Monitor and analyze data and trends to identify potential issues and opportunities for improvement
Track client support tickets, escalating as needed, and providing trending details to internal teams
Work with the data team to build out custom reports as needed
Conduct partner gap analysis to identify new business opportunities and provide insights to sales and SAS
Act as a liaison between clients and internal teams ensure smooth communication and effective resolution of issues
Participate in Launch Readiness projects, assisting in the preparation and execution of new products or service rollouts
Create an operational success plan as appropriate
Serve as the internal point of contact for trading partner related issues and questions
Work with finance on delinquent accounts, credit requests, and terminations
Serve as the primary operational contact for clients, prioritizing and managing issues to ensure timely resolution
Serve as the main point of contact for invoice and contract related questions
Deliver outbound communications to trading partners including new payer announcements, RCAs, and monthly payer lists
Coordinate operational and tactical client meetings, including internal teams as necessary
Open security questionnaire requests with Availity security team as applicable
Qualification
Required
Bachelor's degree in Business Administration, Management, or a related field or
3+ years of experience in a client-facing role, preferably in a client solutions or account management capacity
Experience with EDI systems and client enrollment processes is a plus
Familiarity with data analytics, ticketing systems, and project management tools
Strong analytical skills with the ability to track, monitor, and report on key metrics and trends
Excellent communication skills, with the ability to effectively liaise between clients, internal teams, and stakeholders
Knowledge of EDI systems, enrollment processes, and payer-related operations
Problem-solving skills with the ability to prioritize and resolve client issues efficiently
Ability to train clients on new solutions, products, and processes
Experience in project management, particularly in relation to client onboarding and solution implementations
Proficiency in using CRM software, ticketing systems, and data analysis tools
Attention to detail and a commitment to delivering high-quality service
Ability to work collaboratively with cross-functional teams, including EDI enrollment, Business Operations, and Launch Readiness teams
Experience with client communications and creating informative content
Benefits
Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare
Vision
Dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
19 days of PTO for hourly associates
Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Education reimbursement
Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
Company
Availity
Availity offers a free access to real-time information and instant responses for healthcare professionals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Novo HoldingsFrancisco Partners
2021-07-07Secondary Market
2017-10-19Private Equity· $200M
Leadership Team
Russ Thomas
Chief Executive Officer
Frank Petito
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase