CallRail · 2 days ago
Product Manager, PCI
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expCallRail is seeking a highly motivated and data-driven Product Manager to lead the strategy and execution for their Conversation Intelligence product suite. The role involves defining the roadmap for a product that leverages AI and machine learning to provide actionable insights from customer conversations, aiming to empower small businesses and agencies to better understand their customers and drive growth.
AdvertisingAnalyticsBusiness IntelligenceSmall and Medium Businesses
Responsibilities
Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace
Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business
Stay on top of AI/ML market trends and competitive landscape
Be a great partner to engineers and designers in discovering the best solutions to those problems
Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists
Communicate functionality and release plans internally to the stakeholders across the company
Prioritize product development work for your team and manage the backlog of features based on company priorities
Define and track measures of success for your domain and report regularly on findings, learnings, and next steps
Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving
Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company
Ensure we ship incredible features and improvements that meet the timing needs of the market
Qualification
Required
3+ years of experience as a Product Manager, with a strong track record of launching successful data, analytics, or AI/ML-driven products. (Direct experience in Conversation Intelligence, Speech Analytics, or Business Intelligence is highly desirable)
Deep understanding of the principles of Natural Language Processing (NLP), machine learning model interpretation, and data visualization best practices
Exceptional analytical skills, with the ability to interpret complex data and translate findings into clear product requirements
Demonstrated ability to drive product strategy from concept through execution in an agile environment
Exceptional communication, presentation, and storytelling skills, capable of articulating complex product concepts to diverse audiences (technical teams, executives, customers)
Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, Tableau, FullStory)
Proficiency with prototyping (e.g. FigmaMake, Lovable) and AI prompting tools
Experience with B2B SaaS models and understanding how rich customer insights drive business value (e.g., improving sales coaching, optimizing marketing campaigns, reducing churn)
A Bachelor's degree in Computer Science, Data Science, Engineering, Business, or a related field
Benefits
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
Company
CallRail
CallRail is a phone call tracking and analytics platform businesses use to understand which marketing campaigns drive leads and conversions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$137.49MKey Investors
Square 1 BankLeaders Fund,Sageview CapitalWain Kellum
2020-11-25Series Unknown· $45.59M
2018-10-16Debt Financing· $15M
2017-09-26Series Unknown· $75M
Leadership Team
Elliott Wood
CTO
Kimberly Lipscomb
Vice President Revenue Operations
Recent News
SalesTech Star
2026-02-04
Company data provided by crunchbase