T-Mobile · 21 hours ago
Sr Customer Experience Manager | Sales Operations
Bellevue, Washington
Full-time
Onsite
Mid, Senior Level
$80K/yr - $144K/yr
3+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. The Sr Customer Experience Manager in Sales Operations will manage the delivery of customer experience standards across service programs, focusing on inventory processes and enhancing operational efficiency to improve customer satisfaction.
InternetMobileTelecommunicationsWireless
Responsibilities
Drive departmental strategy and roadmap, owning inventory initiatives and challenging outdated ways of working
Analyze and resolve inventory processes impacting customers and frontline teams, prioritizing automation and AI efficiencies
Lead project communications, status updates, and performance reporting with a focus on scalable, data driven outcomes
Create and evolve business process documentation, redesigning workflows to replace manual and legacy processes
Build and influence strong partnerships to advance digital awareness and improve retail store operations
Support additional initiatives as assigned, with a continuous improvement and innovation mindset
Qualification
Required
Bachelor's Degree plus 3 years of related work experience
Leadership & Stakeholder Influence
Process Improvement & Optimization
Project & Program Management
At least 18 years of age
Legally authorized to work in the United States
Preferred
Acceptable areas of study include Business, Communications or related field
2-4 years Wireless experience
2-4 years Leadership experience
2-4 years Analytical experience
2-4 years Project management experience
Data Analysis & Insights
Automation & Digital Enablement
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-02-05
2026-02-04
Company data provided by crunchbase