Mainsail Lodging & Development · 4 days ago
Ella Mae's Host
Fort Myers, FL
Part-time
Onsite
Entry Level
1+ years expMainsail Lodging & Development is seeking enthusiastic individuals to join their team as a Host at Ella Mae’s Diner. The Host will be responsible for greeting and seating guests, ensuring a warm and friendly dining experience, and managing reservations.
HospitalityReal Estate
Responsibilities
Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system
Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary and clears, sanitizes and sets tables as needed
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of dining room
Never solicit tips
Attend monthly department meetings and daily stand ups
Ability to use POS (point of sale) system Oracle MICROS POS
Assist managers with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual
Perform other duties as management requests to service our guests
Qualification
Required
High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 20 lbs. or more
Corrected vision to normal range
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Preferred
Previous hospitality experience preferred, at least one-year host position preferred
Previous cashier/cash handling experience preferred
Ability to assist with menu revisions when needed
Benefits
Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees
Company
Mainsail Lodging & Development
Mainsail Lodging & Development is a hospitality company specializing in resort property management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jill Lemaster
Chief Financial Officer
Susan Marlow
Chief People Officer
Recent News
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2025-09-22
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2025-09-19
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