United Engines · 21 hours ago
Diesel Engine Customer Service Representative
US-LA-Shreveport
Full-time
Onsite
Entry Level
1+ years expUnited Engines is a company specializing in industrial products and customer service, currently seeking a Diesel Engine Customer Service Representative. The role involves facilitating customer interactions, providing technical assistance, and promoting company products while ensuring a positive customer experience.
Machinery
Responsibilities
Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up
Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Fundamental understanding of competitive environment and begins to position Stewart & Stevenson positively to our customers
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance. Must be able to variable schedule(s) and overtime, as necessary
Attends training as required
Works independently and seeks Supervisor support when necessary
Supports field sales reps with administrative tasks, as needed
Other duties and responsibilities as assigned
Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and issues
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Qualification
Required
1-2 years of Customer Service experience
Facilitates interactions with customers in a way that establishes rapport, gives the customer confidence that their needs can be met, and promotes effective relationships
Utilize company systems including Salesforce CRM to sell industrial products to customers by gathering information about their needs, assisting with technical information about company products, soliciting orders and suggesting additional products in a fast paced, multi-tasking environment
Provide service to existing customers and handle inbound calls
Ideal candidate has a tenacious desire to learn, entrepreneurial hunger to make an immediate impact, high energy, and enthusiasm, with a relentless commitment to exceeding customer expectations
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience – think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services
Be enthusiastic experts and advocates of our commercial products and services, inclusive of our digital tools and experiences
Win as a team – make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors, and our communities
Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up
Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance. Must be able to variable schedule(s) and overtime, as necessary
Attends training as required
Works independently and seeks Supervisor support when necessary
Supports field sales reps with administrative tasks, as needed
Other duties and responsibilities as assigned
Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and issues
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Preferred
Bachelor's or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of a degree
Experience in industrial parts distribution, specifically diesel engine and transmission parts preferred
Salesforce or other related CRM experience preferred
Company
United Engines
United Engines is a global manufacturer and service provider of transmissions, generators, and diesel and truck engines.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase