UTMB Faculty Group Practice · 1 day ago
Patient Services Specialist I - Internal Medicine (League City)
Texas City, Texas, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expUTMB Health is a leading healthcare provider, and they are seeking a Patient Services Specialist I to enhance patient experiences through exceptional customer service and efficient coordination of clerical and medical activities. The role involves patient registration, appointment scheduling, and acting as a liaison between patients and healthcare teams.
Hospital & Health Care
Responsibilities
Provides high level customer service in all interactions with internal and external customers
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team
Answers calls accurately and with exceptional customer service at all times
Ensures caller’s needs are met and accurate information is obtained
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate
Acts as patient advocate and liaisons with various departments to meet mutual goals
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail
Addresses concerns of patients, provides service recovery, and escalates issues as needed
Applies the policies of the clinical entity to schedule appointments
Coordinates financial counseling for day surgery
Completes reminder calls to patients for scheduled appointments
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information
Provides out of pocket cost estimates to patients
Counsels patients about unpaid bills
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services
Arrives patients and prepares paperwork/chart for visit
Appropriately receipts all monies collected, tokens distributed, and deferments authorized
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter
Obtains and documents information required for third party reimbursement
Ensures compliance with Medicare and third-party coverage
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization
Fully dispositions each patient within the designated timeline
Adheres to internal controls established for department
Performs related duties as required
Adheres to internal controls established for department
Reads all OSA Announcements and relevant communications relating to job duties
Successfully completes competency-based training and testing on an annual basis
Prioritizes and completes all work in an accurate, effective, and efficient manner
Locks office and secures files containing money or confidential information when away from workstation
Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential
Participates in team meetings/activities and supports the philosophy and goals of the team/department
Qualification
Required
Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position
For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position
Preferred
Previous experience working in a clinic or medical office front desk setting with basic knowledge of insurance processes preferred
Company
UTMB Faculty Group Practice
The University of Texas Medical Branch (UTMB) Faculty Group Practice (FGP) is comprised of over 950 faculty physicians and advanced practice providers who drive UTMB’s mission of improving health by delivering innovative education and training, pursuing cutting-edge research, and providing the highest quality patient care.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase