DataBank · 19 hours ago
Service Delivery Project Manager (Remote)
United States
Full-time
Remote
Entry, Mid Level
2+ years expDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Service Delivery Project Manager acts as the primary liaison between internal teams and customers, ensuring on-time delivery and excellent customer service through collaboration and communication across various stakeholders.
ConsultingInformation TechnologyRisk Management
Responsibilities
Lead customers managed services deployments across all technical operations teams, regions, and markets as assigned
Collaborate across teams to align on goals and develop a unified plan for delivering services on time and as outlined in an order
Share information broadly, oversee tactical and strategic efforts,?provide regular updates on projects, set clear expectations, inform status, and proactively convey risks
Act as a customer liaison on each project between the technical teams, business stakeholders, partners, and customers
Bridge the gap between our customers needs and the resources and information required for successful delivery
Set departmental objectives and report on progress and project milestones
Handle and resolve customer problems that are escalated for management attention
Produce various reports for project implementation and customer service management
Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects
Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, ticketing system, email, and/or conference calls at regularly scheduled intervals
Proactively manage milestones and communications with Customers throughout the delivery process
Qualification
Required
CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation
Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry. (2+ years preferred)
Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk
Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines
Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability
Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers
Excellent written and verbal communication skills
Effective time management skills
Ability/willingness to operate in a fast-paced, demanding environment
Desire to grow within the company
Analytical/critical thinking ability
Preferred
Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio
Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning
Proficiency with project management tools and standards based on PMI best practices
Benefits
Health, Dental, Vision packages
Short-term and Long-term Disability Insurance
Life Insurance
401k matched by company
Paid Time Off and Holidays
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Kevin Ooley
President & CFO
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase