Ingersoll Rand · 18 hours ago
Field Service Technician
Charleroi, PA
Full-time
Onsite
Mid Level
3+ years expIngersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. The Field Service Technician is responsible for providing technical support for IR products, ensuring customer satisfaction and maintaining equipment integrity during repairs and installations.
Test and Measurement
Responsibilities
Provide technical support during repair and/or installation, at customers’ sites, of IR’s equipment to ensure standards are met and the integrity of the equipment is maintained
Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of 'zero' lost time incidents
Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR’s proposals and capabilities
Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services
Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data
Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers
Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc
Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system
Qualification
Required
3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience
High School diploma or equivalent
The job includes an assigned vehicle, so the candidate must have a valid license and be able to pass a Motor Vehicle background check
Strong interpersonal skills
Clear and concise communicator (both oral and written)
Excellent collaboration skills
Strong computer skills in Microsoft® Word, Excel, PowerPoint
Proven time management, organizational, problem solving, and prioritization skills to successfully complete responsibilities in a timely manner
Ability to resolve conflict, to apply critical thinking to solve problems and to escalate when needed
Highly organized with ability to work independently as well as part of a team
Ability to create and maintain strong relationships with customers, employees and Sales Reps
High moral and ethical standards; integrity is continuously apparent
Strong analytical skills
Comfortable and effective working in the 'virtual world'
Preferred
Some technical schooling, classwork toward a degree in a technical area
Background evidencing positions with increasing responsibility and leadership
Experience specifying replacement parts for highly engineered equipment and products
Experience in industrial sales or technical selling
Troubleshoot vibration, system and aerodynamic problems in equipment
Benefits
Health care options like medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
A robust 401(k) plan
Paid time off
An employee stock grant
Company
Ingersoll Rand
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.88B2024-05-10Post Ipo Debt· $5.88B
1906-10-11IPO
Leadership Team
Vikram Kini
Senior Vice President, Chief Financial Officer
Andrew Schiesl
Senior Vice President and General Counsel
Recent News
GlobeNewswire
2026-01-22
2026-01-13
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