Call the Car · 1 day ago
Scheduler Analyst, Workforce Management
Diamond Bar, CA
Full-time
Onsite
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expCall the Car is focused on optimizing workforce management processes, and they are seeking a Workforce Management Scheduler Analyst. The role involves analyzing workforce data, developing staffing plans, and leading the Workforce Management Intraday Analyst Team to improve scheduling efficiency and productivity.
Health CareHospitalMedicalTransportation
Responsibilities
Develops and maintains accurate workforce data forecasts and capacity plans based on historical data, industry trends, and current business objectives
Analyzes member contact metrics to identify patterns and trends for improvement opportunities
Collaborates with management teams to develop staffing plans and schedules that align with business needs and customer demand
Ensures accurate and timely reporting of metrics to management and similar stakeholders
Advises leadership team of recommendations for improving or optimizing processes, along with opportunities of automation to increase overall efficiency and effectiveness
Oversees the Workforce Management Intraday Analyst Team
Performs all other duties and tasks as assigned
Qualification
Required
At least two (2+) years of experience in workforce management, operations, or analytical role, preferably within a Call Center environment
Availability to work occasional evenings, weekends, and holidays to meet deadlines
Excellent customer service, communication, and presentational skills
Familiarity with interactive learning activities
Experience with Workforce Management software, including scheduling, performance tracking, and reporting; plus, a willingness to learn new software applications
Excellent analytical, written, and verbal skills when communicating with all levels of leadership
Ability to work independently or with a team
Must pass a Criminal Background Screening
Must pass government exclusion list at time of hire and monthly thereafter
Preferred
Experience managing Five9 Cloud Contact Center software strongly preferred
Previous team leader and/or supervisory experience are preferred
Call Center experience working in the healthcare industry preferred
Company
Call the Car
Call the Car is the largest Non-Emergency Medical Transportation Brokerage in California, completing 6-7 million trips annually.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle A. Tyson, M.D
CEO + Founder
M. Amber Tyson, MD
Healthcare Transportation Consultant
Recent News
2025-07-16
Company data provided by crunchbase