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Junior Support Analyst jobs in United States
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Improvado · 18 hours ago

Junior Support Analyst

positionUnited States
timeFull-time, Contract
remoteRemote
seniorityEntry Level
date1+ years exp
Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises. As a Junior Support Analyst, you will be the first line of communication for customers, helping them understand and resolve data issues while ensuring they feel supported using the platform.
AdvertisingDatabaseData IntegrationMarketingPredictive AnalyticsSoftware

Responsibilities

Communicate with customers in English daily via Helpdesk (Jira) and video calls (Google Meet), clearly explaining issues, next steps, and solutions
Investigate data issues (e.g., missing conversions, broken connectors) by tracing data pipelines from source APIs to SQL transformations
Turn technical problems into clear explanations that non-technical marketers can understand
Collaborate with Engineering, Product, and Customer Success to report bugs, clarify requirements, and follow up on fixes
Become a product expert in Improvado’s platform, SQL, and marketing APIs (Facebook, Reddit, etc.)
Write clear documentation for recurring cases to improve support quality and speed

Qualification

SQL knowledgeTechnical support experienceClear written communicationCustomer-first mindsetEnglish skillsTeam player

Required

Strong English skills (written and spoken) — you can confidently communicate with global clients, explain complex topics simply, and run calls when needed
1+ year of experience in technical support, analytics support, or a similar client-facing role
SQL knowledge (SELECT, filters, aggregates; window functions or ClickHouse/Postgres is a plus)
Customer-first mindset — you care about clarity, tone, and helping people feel supported
Clear written communication — you can write structured, easy-to-follow replies and explanations
Team player who's comfortable working in a fast-paced, cross-functional environment

Benefits

Remote-first culture with asynchronous collaboration and results-driven hours.
20 working days PTO + US holidays

Company

Improvado

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Improvado is an advanced marketing analytics tool for data-driven marketing teams functioning within major companies.
dateFounded in 2015
location
San Diego, California, USA
people-size51-200 employees
web-link
https://improvado.io/

Funding

Current Stage
Growth Stage
Total Funding
$30M
Key Investors
Updata PartnersBullpen CapitalAuren Hoffman
2022-05-12Series A· $22M
2019-04-11Seed· $5M
2018-04-24Seed· $3M

Leadership Team

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Kravtsov Daniil
Cofounder/CEO
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A
Aleksandra Kravtcova
Director of Finance
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Recent News

Fundersclub
Fundersclub Portfolio
2026-01-20
FinSMEs
Improvado.io Closes $3M Seed Funding Round
2026-01-12
Newswire
Improvado Becomes an End-to-End Platform for Enterprise and Agency Marketing Intelligence
2025-10-16
Company data provided by crunchbase