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Customer Support Representative jobs in United States
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TRUE Fitness · 13 hours ago

Customer Support Representative

positionO'Fallon,MO,US
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp
TRUE Fitness is a global leader in premium fitness machines, committed to providing unparalleled service and innovative technology. As a Customer Support Representative, you will assist customers through various communication channels, addressing operational challenges and ensuring customer satisfaction.
Business Information SystemsFitnessHealth CareManufacturingTrainingWellness
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Culture & Values

Responsibilities

Respond to inbound calls and emails, from customers, dealers, and service partners in a professional and timely manner
Document all interactions and case details accurately in the customer service relationship management (CSRM) system
Collaborate with logistics, sales, and technical support teams to ensure fast, accurate resolutions
Relay customer feedback and recurring issues to supervisors for process improvement opportunities
Assist customers with placing non-warranty parts orders, checking order status, providing shipping updates, and answering general product questions
Perform or verify warranty registration when applicable
Provide basic troubleshooting support for both in-home and commercial fitness equipment (assembly, setup, display startup, connectivity, and basic error code resolution)
Use schematics and troubleshooting manuals to help provide basic mechanical/electrical issue resolution
Escalate unresolved or complex technical issues to higher-level support or technical teams per established guidelines
Monitor service tickets to ensure timely follow-up and closure
Contribute positively to team culture and productivity goals

Qualification

Customer service experienceProficient with MS OfficeExperience in fitness industryExperience in logisticsAdapt to changeCommunication skillsWork independently

Required

1 year of customer service experience required - Call center preferred
Experience in consumer goods, manufacturing, logistics, or fitness industry
Proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Ability to work independently, adapt quickly to change, and work within goal-oriented environment
Ability to re-prioritize a task and adapt to change throughout the workday

Company

TRUE Fitness

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TRUE Fitness is a leading manufacturer of premium cardio and strength fitness products for both the commercial and retail market.
dateFounded in 1981
location
St Louis, Missouri, USA
people-size51-200 employees
web-link
https://www.truefitness.com/

Funding

Current Stage
Growth Stage

Leadership Team

W
Wai Htet
Founder and CEO
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Company data provided by crunchbase