Nouryon · 13 hours ago
Desktop Support Administrator
Houston, TX
Full-time
Onsite
Senior Level
5+ years expNouryon is a global team focused on creating innovative and sustainable solutions. The User Support Officer provides technical support and guidance for IM services, ensuring effective usage and adoption at designated sites while driving service improvement initiatives.
ChemicalChemical EngineeringManufacturing
Responsibilities
Provide Technical Support to sites – 40%
Provisioning of Services at sites – 20%
Guide users on “how to use” and promote adoption of services - 15%
Coordinate site related IM activities (including global operations, communication and projects) - 10%
Second Line Support for Helpdesk and Onsite Support personnel – 10%
Actively monitor site demands and represent the sites in IM – 5%
[Optional] Fulfill the role as R&D PSO – 10-30%
[Optional] Fulfill the role as Subject Matter Expert (SME) – 5 -10%
Resolve incidents and service requests
Actively monitor assigned support groups and pick up incident tickets and service requests
Travel to designated sites when needed
Provide technical guidance to sites when requested
Author and updates relevant documentation
Actively asks for input from the sites related to demands
Adopts continual improvement mindset and drives needed improvement initiatives or actively provides input on the same
Handle escalations from Helpdesk and Onsite Support
Promote IM standards and adaptation of services to increase user productivity
Partake in the different forums and projects as expert on site specific requirements and/or prerequisites
Manages IM site specific contracts and procurements
[Optional] Build needed expertise knowledge and support others (SME)
[Optional] Build knowledge on R&D specific SW and HW solutions (R&D PSO) and provide R&D specialized support
[Optional] Provide dedicated white glove VIP support and be a part of the VIP on-call rooster
[Optional] Fulfill the role as VIP PSO
Qualification
Required
Minimum of 5 years of experience related to end user support with a strong service centric and problem-solving mindset. Demonstrated ability to act autonomously and a continual improvement way of working
Demonstrated experience from guiding first line support and acting as a support point of escalation (second line support)
General high/upper secondary school or higher with relevant technical training
Communication Skills: The technician should be able to explain complex technical issues in simple terms to non-technical staff
Problem-Solving Skills: They should have the ability to think logically and solve problems efficiently
Customer Service Skills: They should have excellent customer service skills and be able to handle difficult situations with patience and professionalism
Teamwork: They should be able to work effectively as part of a team, as well as independently
Time Management: They should have the ability to prioritize tasks and manage their time effectively
Documentation: Write or update documents in an organized and correct manner as well as user friendly format
Way of Working: ITIL fundamentals
Advanced Troubleshooting: The technician should be able to diagnose and resolve basic hardware, software, and networking issues
Knowledge of Operating Systems: They should have in-depth knowledge of various operating systems like Windows, Linux, and macOS
Networking Skills: Knowledge of network technologies, protocols, and equipment is crucial. This includes understanding TCP/IP, VPN, LAN/WAN, and wireless networking
Database Management: They should be familiar with SQL or other database management systems
Software Application Knowledge: They should have a deep understanding of common software applications and be able to troubleshoot them effectively
Preferred
Fulfill the role as R&D PSO – 10-30%
Fulfill the role as Subject Matter Expert (SME) – 5 -10%
Build needed expertise knowledge and support others (SME)
Build knowledge on R&D specific SW and HW solutions (R&D PSO) and provide R&D specialized support
Provide dedicated white glove VIP support and be a part of the VIP on-call rooster
Fulfill the role as VIP PSO
Company
Nouryon
We are Nouryon.
5001-10000 employees
H1B Sponsorship
Nouryon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (8)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Acquired
Leadership Team
Paresh Bhakta
Senior Vice President Operations and Chief Integrated Supply Chain Officer
Knut Schwalenberg
President
Recent News
2025-12-15
Nouryon Specialty Chemicals B.V.
2025-11-10
Company data provided by crunchbase