Novo Nordisk · 1 day ago
Senior Manager, Technical Support
Durham, NC
Full-time
Onsite
Senior Level
5+ years expNovo Nordisk has been addressing the unmet medical needs of individuals with chronic diseases for over a century. The Senior Manager, Technical Support will lead strategic activities to enhance technical and maintenance processes across teams, ensuring quality objectives are met and driving collaboration for manufacturing efficiency.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Coach & mentor direct reports
Develop long-term technical & process improvement plans
Ensure robust processes are in place to exceed all quality objectives, specifications, & requirements and drive process performance to meet business & customer needs
Champion the systematic problem solving (SPS) process
Process confirmation of technical & maintenance standards
Drive technical & maintenance standardization & collaboration across teams
Ensure collaboration across sites via applicable process groups
Ensure completion of high-level projects & investigations
Owner of departmental master plan for technical improvements
Process group responsibilities representing the site & contributing globally to better/best practices & projects for manufacturing efficiency & compliance
Lead technical teams comprised of Engineers, Technicians and Operators
Act as a liaison, partner and lead to technical vendor partners. Collaborate with technology vendors and partners to identify, evaluate and implement the best solutions for technical needs
Maintain, develop & enforce department technical procedures/SOP’s according to cGMP’s
Develop, implement & maintain strategy for training & development of the technical team
Equipment lifecycle management to include coordination of shut down activities
Follow all safety & environmental requirements in the performance of duties
Other accountabilities, as assigned
Qualification
Required
Bachelor's Degree in engineering or related field of study from an accredited university required
May consider an Associate's degree in engineering technology or related field of study from an accredited university with a minimum of seven (7) years of experience in engineering, manufacturing, or maintenance required, preferably in a pharmaceutical manufacturing environment
May consider a High School diploma or equivalent with a minimum of nine (9) years of experience in engineering, manufacturing, or maintenance required, preferably in a pharmaceutical manufacturing environment
Minimum of five (5) years of experience in engineering, manufacturing, or maintenance required; preferably in a pharmaceutical manufacturing environment
Minimum three (3) years of supervisory experience in engineering, manufacturing, or maintenance required, preferably in a pharmaceutical or other regulated environment
May consider three (3) years of project lead experience which included providing daily direction to the project team and accountability for ensuring completion of project in alignment with timelines and budget
Experience driving process improvements/design using systematic methodologies, LEAN & Six Sigma strongly preferred
Knowledgeable in high-speed, automated filling, formulation, assembly, packaging or warehouse systems & technologies required
Knowledgeable in aseptic, bulk tablet manufacturing, finished or warehouse processing required
Preferred
Deep understanding of automation preferred
Strong understanding of SAP preferred
Benefits
Health Insurance, Dental Insurance, Vision Insurance – effective day one
Guaranteed 8% 401K contribution plus individual company match option
Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
Free access to Novo Nordisk-marketed pharmaceutical products
Tuition Assistance
Life & Disability Insurance
Employee Referral Awards
Company
Novo Nordisk
Novo Nordisk is a healthcare company that produces and distributes insulin and other diabetes drugs to treat chronic diseases.
10001+ employees
H1B Sponsorship
Novo Nordisk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (21)
2023 (13)
2022 (10)
2021 (9)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$22M2018-12-05Post Ipo Equity· $22M
1981-07-09IPO
Leadership Team
Lars Fruergaard Jørgensen
President and CEO
Lars Sorensen
President & CEO
Recent News
2026-02-05
Company data provided by crunchbase