Formica Group North America · 3 hours ago
Customer Service Representative
Marion, IN
Full-time
Onsite
Entry, Mid Level
2+ years expFormica Group North America is a trusted partner for premium countertop solutions. The Customer Service Representative is responsible for maintaining positive relationships with assigned accounts, ensuring high levels of service, and effectively solving customer issues.
Building Materials
Responsibilities
Maintaining and building relationships with current and new customers
Responding to customer needs and inquiries
Processing orders and quotes in a timely manner
Ensure effective customer relationships – internal and external
Participate in regularly planned team meetings
Communicate and collaborate with team members outside the department
Ownership and resolution of customer issues
Provide backup support to team members
Other duties as assigned
Qualification
Required
Excellent communication (verbal and written) and interpersonal skills to ensure positive interactions with customers
Problem solving skills to identify problems and recommend effective solutions
Time management skills to respond to customer emails, calls, and messages promptly
Multitasking and organization skills to work on multiple issues at one time
Effective at working in teams to collaborate with coworkers in other departments
Proficient with Microsoft Office applications
Knowledge of ERP systems
Highly dependable with an excellent work attendance record
Excellent time management skills with ability to meet deadlines
Minimum 2 years of customer service experience, preferably in comparable industry
Benefits
Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount
Company
Formica Group North America
Formica Group is a leading provider of surfacing solutions for commercial and residential customers worldwide.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Dunson
Chief Executive Officer
Kerstin Watkins
Human Resources Business Partner
Company data provided by crunchbase