Amery Hospital & Clinic · 20 hours ago
Senior Cisco Voice Engineer
MN, United States
Full-time
Hybrid
Senior Level
$47.44/hr - $71.16/hr
7+ years expAmery Hospital & Clinic is a nonprofit, integrated health care organization providing health insurance and high-quality care. They are seeking a Senior Cisco Voice Engineer responsible for designing, implementing, troubleshooting, and maintaining enterprise voice system solutions, ensuring effective coordination with various teams and vendors.
Health CareHospitalPersonal Health
Responsibilities
Provides support on the selection, implementation, installation, and maintenance of all voice related systems
Troubleshoots voice systems issues, providing tier three level support for voice and video systems
Coordinates with vendors and organizational staff for installation and planning of moves, additions, and changes of services
Provides training for Voice Analysts on telephone systems, voice mail, and other adjunct systems
Maintains inventory, by location, of all voice networks (local/long distance), hardware, cabling, pagers, and cellular phones
Tests and updates disaster recovery plans; ensuring adequate availability and capacity for enterprise communications
Conducts voice analyses and identifies cost savings opportunities
Analyzes quarterly traffic/busy studies for the voice and voicemail systems/network/ACD groups
Assists with the assessment and optimization of hardware, software, and network design through review and analysis of user needs
Monitors utilization levels and trends throughout the organization to determine if service levels are being met
Conducts feasibility studies for moderate to large projects
Coordinates project tasks, ensuring adequate planning and resource allocation
Creates, maintains, and updates voice system infrastructure diagrams and other documentation
Participate in technology roadmap discussions and planning
Qualification
Required
Bachelor of Science in Information Systems, Voice/Telecommunications, or Business Management or equivalent professional experience
Seven (7) years of experience in hardware/network design, traffic engineering, equipment vendors, and carriers and specifically the following systems: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), SIP/CUBE Knowledge, SIP integrations to 3rd party applications (Avaya Session Manager, Cisco CVP, cloud services, etc.), Voice Gateways configuration, deployment, and troubleshooting
Excellent desktop usage of the MS tools, including Outlook, Teams, Word, Excel, and PowerPoint functionality
Excellent oral and written communication skills
Detail-oriented and proven organizational skills
Strong interpersonal relationship skills
Strong critical thinking skills
Project management experience for moderate projects
Exercise considerable initiative, planning, judgment, and can work independently
Experience with disaster recovery planning and testing
Drive to any location, and be available outside normal business hours, including weekends
Serves on a team on-call rotation schedule to address emergency production issues after hours
Translate technical jargon and concepts into easy-to-understand language
Knowledge of VOIP and QOS
Experience managing voice services and vendor relationships
General Understanding of Network Protocols e.g.: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, and TCP/IP
Preferred
Cisco Certification(s)
Lumen Voice Complete voice services experience
Session Border Controller experience, particularly AudioCodes
Benefits
Health
Time off
Retirement planning
Continuous learning opportunities
Company
Amery Hospital & Clinic
The promise of Amery Hospital and Clinic is to improve health and well-being in partnership with our members, patients and community.
201-500 employees
H1B Sponsorship
Amery Hospital & Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2015-11-07Acquired
Leadership Team
Kevin Just
Chief Nursing Officer/Vice President of Patient Care
Lisa Derosier
Talent Acquisition Partner
Company data provided by crunchbase