Sentry · 4 days ago
Sales Support Analyst Senior
Stevens Point, WI
Full-time
Hybrid
Mid, Senior Level
3+ years expSentry is a leading mutual insurance company that has been helping businesses succeed since 1904. As a Sales Support Analyst Senior, you will provide technical support for Sentry systems to Sales Producers, recommend process enhancements, and maintain sales reports for management.
Insurance
Responsibilities
Respond to phone calls and emails from business unit users regarding Sentry systems, processes, procedures, and workflows
Consult with the business units to determine system and/or workflow needs and the related requirements
After analysis is complete, draft mockups for IT use in addressing defects and/or creating system enhancements
Complete user acceptance testing on defects and/or enhancements as well as assist with the sales announcement on the changes
May initiate outgoing phone calls to inform clients and prospects of coverage offerings. Verifies and explains coverage types offered to clients and prospects. Responds to incoming requests for quotes. Acts on behalf of agent and assists in gathering information to provide quote. Leverages software to produce mass mailings or multi-media contacts. Tracks details of incoming and outgoing calls
Maintain business reports to regarding Direct Writer products on in force, quotes, and prospects
Leverage a wide range of internal and external data sources to fulfill ad hoc report requests from sales management
Qualification
Required
Associate Degree or equivalent work experience, education emphasis in Information Systems or related discipline strongly preferred
3+ years of related work experience
Working knowledge of Property & Casualty insurance products, practices & procedures
Demonstrated experience with various business software systems such as CRM, Sales Center (including proposal builder), Echo, CustomerOne, and Systems of Records (PolicyCenter, Fortress and LifePro)
Demonstrated ability to manage work priorities, planning and time management skills
Effective communication, human relations, organizational and analytical skills
Proficient knowledge and skills related to personal computers and software packages, including Microsoft Office with emphasis on Excel, PowerPoint, and Word
Preferred
Ability to obtain P&C license preferred
Benefits
Flexibility through a scheduled Hybrid work model
In-office workspace and materials for your home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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