SSA Group · 10 hours ago
Corporate Director, Catering & Events Operations
United States
Full-time
Remote
Director/Executive
$100K/yr - $110K/yr
9+ years expSSA Group is a company specializing in enhancing revenue opportunities for cultural attractions across the United States. They are seeking a Corporate Director, Catering & Events Operations to lead and develop catering operations, ensuring high standards for execution, guest satisfaction, and operational excellence.
HospitalityRetailTicketing
Responsibilities
Lead, mentor, and develop a team of District Managers, Catering Operations, including performance evaluations, coaching, and long‑term professional development
Partner closely with the Corporate Director, Sales Operations: Catering & Events to ensure seamless alignment between sales commitments and operational execution
Build a culture of accountability, continuous improvement, and operational excellence
Oversee onboarding, training, and ongoing development for District Managers and unit‑level operations teams
Remove organizational barriers, enabling teams to execute efficiently and consistently
Collaborate with District Managers & General Managers on performance evaluations and corrective plans when needed for in-unit team members
Ensure all catering operations meet SSA standards for food quality, safety, sanitation, service, and presentation across all regions at the local, state and federal regulation levels
Oversee operational readiness for high‑volume, high‑profile, or complex events, including on‑site leadership when needed
Drive standard operating procedures (SOPs), operational playbooks, and continuous improvement systems across all units
Collaborate with culinary, procurement, and marketing to implement brand‑aligned menu strategy, production efficiencies, and cost‑control initiatives
Travel to units for large-scale or high-touch events, providing continued mentorship, relationship building, and ensuring the highest level of execution
Serve as the operational counterpart and strategic partner to the Corporate Director, Sales Operations — ensuring sales strategies, lead pipelines, and client commitments translate to operational feasibility and excellence
Collaborate with cross‑functional partners in marketing, business development, culinary, retail, procurement, and finance to drive enterprise‑level initiatives
Provide direction in business development pitches related to execution capabilities, staffing models, or operational scope
Cultivate strong relationships with unit partners where standards need improvement
Oversee catering & events operational P&L across assigned districts, managing cost of goods, labor, and operational expenses to ensure profitability
Partner with Sales Operations to develop and execute district‑level and unit‑level revenue strategies
Review and analyze financial statements, forecasts, and event performance reports to identify opportunities for margin improvement
Ensure District Managers execute budgeting, forecasting, staffing plans, and inventory controls effectively
Drive innovation by establishing and implementing best practices
Promote sustainability and conservation efforts within the team
Engage in community efforts and drive initiatives that give back to the community
Establish and track KPIs related to event execution quality, operational efficiency, safety, cost controls, and partner satisfaction
Ensure adherence to regulatory and safety compliance across all units
Lead operational audits, quality reviews, and risk‑mitigation plans
Use data to evaluate trends and drive operational decision‑making across districts
Drive innovation in catering operations, implementing best practices, technology enhancements, and operational systems
Champion sustainability, conservation, and community engagement initiatives across the catering operations portfolio
Lead continuous improvement projects aimed at elevating guest experience and operational performance
Promote an inclusive, supportive environment across operations teams and partner locations
Ensure IDEA (Inclusion, Diversity, Equity, Accessibility) principles guide leadership, hiring, development, and daily practice
Engage teams in community outreach and opportunities to give back
Perform other tasks as deemed necessary
Qualification
Required
Skilled in sourcing, negotiating, and managing vendor relationships to ensure quality, cost control, and seamless event execution
Advanced knowledge of collaborating with culinary teams on menu design, costing, innovation, and quality assurance
Anticipates client needs, resolves issues, and sustains high guest satisfaction and service recovery standards
Extensive experience planning complex, multi-phase events including AV coordination, staging, space planning, and flow management
Deep knowledge of food safety, alcohol service compliance, sanitation, and event safety protocols; enforces standards across multiple units
Ability to implement consistent standards across diverse locations; leads teams through operational and cultural change
Demonstrates vision, emotional intelligence, resilience, and the ability to inspire high-performing hospitality teams
Communicates crisply with executives, unit partners, and cross-functional teams to align goals and plans
Minimum 9 years in catering or event operations
Minimum 5 years in a catering leadership position, preferably leading direct reports
Preferred
Experience in off-site catering, unique venues, hotel or cultural attraction venue preferred
ServSafe or Food Handling Certification is a plus
Working knowledge of Tripleseat is a plus
Bachelor's degree or equivalent work experience preferred
Benefits
Bonus eligible based on company guidelines
Vacation or TAFW (time away from work) Plan – we want our team to take time as they need, so we don’t accrue hours but rather give you freedom to schedule within scope of the business and your needs
Medical, Dental, Vision, Life Insurance; employee premiums applicable
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on birthing event
(4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline
401k program, eligible for enrollment after (1) year of employment
Monthly cell phone stipend
Monthly milage stipend
Company
SSA Group
SSA Group engages in ticketing, dining, and retail sales in between events and cultural destinations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Kight
Chief Operating Officer
Carrie Newton
Director of Partner Communication
Recent News
2025-09-09
Company data provided by crunchbase