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Clearwater Credit Union · 1 day ago

Account Resolution Specialist

Southside Branch, Missoula, MT, US

Full-time

Onsite

New Grad, Entry Level

Clearwater Credit Union is Montana’s largest Community Development Financial Institution (CDFI), headquartered in Missoula. They are seeking a full-time Account Resolution Specialist to support members experiencing financial hardships by offering compassionate, practical solutions primarily over the phone.

BankingFinancial ServicesNon Profit

Responsibilities

Support members experiencing financial hardships by offering compassionate, practical solutions

Provides service primarily over the phone

Discussing payment options

Handling credit disputes

Processing bankruptcies and repossessions

Working collaboratively to find the right path forward on each member’s unique situation

Qualification

Financial hardship supportCredit dispute handlingBankruptcy processingRisk assessmentEmpathyInterpersonal skillsCommunication skillsDecision makingTeam collaboration

Required

Detail-oriented

Self-motivated

Strong communicator

Excellent interpersonal skills

Comfortable navigating difficult conversations

Maintaining professionalism, empathy, and respect for member dignity

Sound judgment

Ability to assess risk

Make timely decisions

Learn quickly

Work both independently and as part of a team

Benefits

Health insurance

PTO

401(k) match

Paid volunteer time

Company

Clearwater Credit Union

Clearwater Credit Union is a provider of banking and financial services.

Founded in 1956

Missoula, Montana, USA

51-200 employees

https://clearwatercreditunion.org/

Funding

Current Stage

Growth Stage

Leadership Team

Jack Lawson

President & Chief Executive Officer

Deborah Colby

Chief Marketing Officer

Recent News

PR Newswire

Clearwater Credit Union Launches Alkami's Digital Banking Platform Activating Its Member Connection Strategy

2025-05-17

Company data provided by crunchbase