LHH · 4 hours ago
Information Technology Support Technician
Murfreesboro, TN
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $85K/yr
5+ years expLHH is seeking an IT Support Specialist who provides hands-on technical support to end users across the organization. This role ensures timely and effective issue resolution while managing support requests and maintaining IT security protocols.
Human Resources
No H1B
Hiring Manager
Alexis Williams
Responsibilities
Build strong, collaborative working relationships with staff and leadership across all locations
Deliver both onsite and remote technical support to internal users, contributing to overall operational efficiency
Manage, track, and resolve support requests through the organization’s ticketing system
Install, maintain, troubleshoot, and repair laptops, desktops, peripherals, printers, and scanners, with a focus on manufacturing environments
Partner closely with the Corporate Director of IT and other IT team members to ensure timely resolution of issues
Monitor endpoint protection tools and respond promptly to security alerts or system issues
Provide Tier 1 support for end‑user devices including VoIP phones, smartphones, handheld scanners, and printers
Deliver Tier 1 application support for platforms such as Windows, Microsoft 365, Microsoft Teams, Adobe Acrobat , and other business applications
Perform basic troubleshooting for wired and wireless LAN/WAN connectivity issues
Conduct routine inspections and maintenance of thermal printers within manufacturing facilities
Follow established IT standards, policies, and best practices in all support activities
Maintain strong awareness of IT security protocols and apply security principles consistently
Stay current with emerging technologies and advancements in IT support
Be available during standard business hours to support operational needs
Qualification
Required
Strong customer service mindset with excellent verbal and written communication skills
Ability to learn new technologies and software applications quickly
Proven ability to multitask, prioritize effectively, and manage time efficiently
Hands‑on experience diagnosing and resolving hardware, software, and network issues in complex environments
Skilled in documenting technical activities and maintaining configurations in alignment with organizational standards
Flexible and able to adjust priorities, including occasional extended hours when needed
Experience installing, configuring, and troubleshooting operating systems and the Microsoft Office suite
Experience supporting desktops, laptops, printers, and related hardware
Working knowledge of telephony systems, including Microsoft Teams and mobile devices
Solid understanding of computer systems gained through education and experience, ideally within manufacturing and ERP environments
Strong organizational skills to maintain systems, processes, and documentation in compliance with quality standards
Ability to work effectively with employees at all levels of the organization
Associate's degree or technical degree in Business Information Systems or a related field
5+ years of IT support experience within a mid‑sized organization
Preferred
Prior experience supporting manufacturing environments and ERP systems
Industry‑recognized technical certifications
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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