Press Ganey · 15 hours ago
iCATI Programmer
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $56K/yr
2+ years expPress Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The iCATI Programmer will collaborate with project managers to develop and maintain phone and web applications, ensuring data accuracy and operational efficiency.
Health Care
Responsibilities
Collaborate closely with Project Managers to define project requirements, emphasizing data accuracy, scalability, and efficiency. Establish and deliver on ambitious timelines
Design, develop, and maintain phone and web applications within the iCATI platform, including markup scripting, code implementation, editing via Visual Studio, and innovating new methods to fulfill client needs
Utilize source control systems to manage and maintain code version and tracking across projects
Create links, embedded with tracking variables, enabling storage and retrieval within sessions
Develop IVR programs using VXML scripting, operationalize them through third-party systems, and establish database interfaces for data transfer between systems
Incorporate market research concepts within program logic and script design to collect and measure meaningful data. Understand and program conjoint analysis exercises
Ensure quality assurance by reviewing both your own work and that of others, employing rigorous quality control processes, and adhering to standard code review methods to maintain accuracy and excellence throughout project development
Facilitate communication of project milestones across multiple departments, while also conveying project requirements to technical teams as necessary. Transition ownership of projects throughout operational departments
Route automatic call distributions. Create campaign DNIS, grouping, skill-based routing, (TTS), and interactive voice response (IVR) functionalities
Configure dialing campaigns by establishing call pacing, drop ratio, alternate dialing, dialing filters, quotas, caller ANI, and call detection capabilities to optimize campaign performance
Create database tables. Establish database communication with ODBC. Clean, load, and alter sample using SQL. Update PostgreSQL tables as per the provided sample flags to ensure data integrity and accuracy
Write and maintain stored procedure tasks, and SQL Server Reporting Services reports ensure database functionality and the review of data accuracy
Monitor data collection to detect script and program errors, promptly identifying, reporting, and resolving issues. Additionally, communicate and document non-programming related issues with relevant departments for resolution
Participate in training sessions for the latest security and software practices and use. Submit support tickets and follow through with support technician staff both internally and with product vendors
Qualification
Required
Hands-on experience in computer programming concepts, including use of C#, HTML, CSS, and JavaScript
Solid foundational knowledge of ASP.NET, jQuery, XML, and Microsoft SQL Server
To communicate effectively with coworkers and clients
Strong attention to detail
Problem solving and analytical skills
A high level of flexibility to adapt quickly to changing priorities
Capable of applying development concepts to read and write high-quality code
Ability to work independently and as part of a team
Bachelor's degree from an accredited college or university with 2+ years technical engineering experience
Benefits
Competitive benefits package
Discretionary bonus tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
1001-5000 employees
H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (9)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase