Rainmaker Hospitality · 4 hours ago
Front Desk-Hyatt Place Lexington
Lexington, KY
Full-time
Onsite
New Grad, Entry LevelRainmaker Hospitality is seeking a Front Desk Agent for Hyatt Place. The role involves providing exceptional guest service, managing check-ins and check-outs, and ensuring a welcoming atmosphere while adhering to Hyatt's brand standards.
Asset ManagementHospitalityHotel
Responsibilities
Check in and check out guests courteously and efficiently
Confirm reservation details, verify identification, process payments, and register guests in the Hyatt PMS
Provide guests with keys, hotel information, and package/amenity details
Greet guests warmly and create a welcoming, friendly atmosphere
Promote positive guest relations by responding to questions, requests, and concerns professionally
Communicate hotel features, services, room types, amenities, and local attractions
Handle and resolve guest complaints promptly and courteously
Process new reservations, modifications, and walkins when needed
Maintain complete knowledge of room rates, packages, promotions, and availability
Post charges, collect payments, and follow all cashhandling procedures
Maintain a clean, organized workstation throughout the shift
Answer phones using proper Hyatt etiquette within required time standards
Coordinate with housekeeping, maintenance, and bell staff to support seamless operations
Review daily house count, arrivals/departures, and group activity schedules
Follow all Hyatt policies, procedures, and safety protocols
Maintain confidentiality and security of guest information
Qualification
Required
Strong communication and customer service skills
Ability to multitask in a fastpaced environment
Basic math and computer proficiency; ability to learn Hyatt systems
Professional appearance and demeanor
Flexibility to work weekends, holidays, and varied shifts
Preferred
Warm, genuine hospitality
Organized and detailoriented
Teamoriented mindset
Problemsolving capability
Ability to uphold Hyatt's culture of care
Company
Rainmaker Hospitality
Rainmaker Hospitality is a hotel management firm that provides management services for hotel owners and asset managers.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prakash Maggan
CFO
Recent News
Company data provided by crunchbase