MEC (Mayville Engineering Company, Inc.) · 2 hours ago
Customer Service Representative/Byron Center
Byron Center, MI
Full-time
Onsite
Mid Level
3+ years expMEC (Mayville Engineering Company, Inc.) is seeking a Customer Service Representative to support production in sales order management, forecast management, and customer interface. The role involves entering sales orders, monitoring pricing, revising schedules, and ensuring timely communication with customers regarding shipping schedules.
IndustrialIndustrial ManufacturingManufacturingMechanical EngineeringProduct Design
Responsibilities
Enters sales orders and acknowledges ship dates
Monitors pricing on in-coming orders to ensure they match quotes to avoid short pays
Revises schedules and issues work orders to suit order changes, cancellations and/or revised forecasts
Determines revised plan in the event of failures to meet schedules
Notifies customer in the event of failures in meeting shipping schedules. Works with customers to prevent line down situations at customers
Follows up on customer requests for information on shipments
Coordinates scheduled shipments with the Shipping Department
Requests updated forecast from customers on a bi-weekly or monthly basis. Reviews and evaluates forecasts received via EDI, fax, mail, etc. Enters forecast by part number into the system to reflect information received from customer
Researches late parts, identifies and brings bottlenecks to manufacturing's attention
Works closely with engineering to implement engineering changes. Monitors structure (bill of material) problems
Expedites, as needed, any late deliveries from outside vendors, sub-contract, etc
Tracks on time delivery as well as late shipments with reason as to why the shipments are late by department
Qualification
Required
Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Company
MEC (Mayville Engineering Company, Inc.)
We are more than just a manufacturing and fabricating company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250MKey Investors
Wells Fargo
2023-06-29Post Ipo Debt· $250M
2019-05-09IPO
Leadership Team
Rachele Lehr
Chief Financial Officer
Randy Redmann
IT Manager
Recent News
2025-11-05
2025-10-22
Company data provided by crunchbase