Parcil Safety · 4 days ago
Customer Experience & Fulfillment Associate
Evansville, IN
Full-time
Hybrid
New Grad, Entry LevelParcil Safety is dedicated to delivering strong products that provide protection through Personal Protective Equipments (PPE). They are seeking a reliable and detail-oriented Customer Experience & Fulfillment Associate to support both warehouse operations and customer experience, ensuring accurate order fulfillment and professional customer support.
IndustrialIndustrial EngineeringManufacturingWholesale
Responsibilities
Serve as the main point of responsibility for our Warehouse Management System (SkuStack)
Ensure accurate receiving, binning, picking, packing, and shipping workflows within the WMS
Create pick lists via SellerCloud and execute fulfillment through SkuStack
Receive and process purchase orders (POs) and maintain inventory accuracy
Create and process Amazon FBA shipments
Handle returns and maintain warehouse organization and safety
Respond to customer inquiries via email, website chat, social media, and Amazon messaging
Provide support related to orders, shipping, returns, and product questions
Monitor and respond to messages as needed
Process refunds, replacements, and returns while documenting interactions accurately
Coordinate between warehouse and customer service needs to ensure a seamless customer experience
Assist with administrative or operational tasks as needed to support daily business operations
Qualification
Required
Ability to lift 50 lbs or more and perform physical warehouse tasks
Strong attention to detail and organizational skills
Clear written and verbal communication skills
Comfortable owning warehouse systems and processes end-to-end
Basic computer proficiency; experience with e-commerce systems is a plus
Preferred
Forklift experience (Training can be provided upon hire)
Experience in e-commerce or PPE/safety products
Familiarity with shipping, inventory, or warehouse management systems
Previous customer-facing or customer service experience
Benefits
Regular pay raises throughout your tenure
Paid Stipend for Full-time Employees
Steady work with the same team for years!
Opportunities for collaboration with other members of the team
Camaraderie and all-around support with our Team Slack and Company Events
Learning and development opportunities in different industries
A positive and thriving company culture that understands work/life balance
Paid wellness events
An opportunity to grow within a rapidly scaling company
Company
Parcil Safety
Parcil Safety manufactures PPE including respirators, gas masks, and face shields, adhering to ASTM E2952-17 standards.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Travis Reese
Founder/ CEO
Erika S.
Chief Operating Officer
Company data provided by crunchbase