Air Academy Credit Union · 10 hours ago
Contact Center Agent
Headquarters, COLORADO SPRINGS, CO, US
Full-time
Onsite
Entry Level
$19/hr - $24.52/hr
1+ years expAir Academy Credit Union is a recognized workplace committed to improving the lives of its members and communities. They are seeking a Contact Center Agent who will handle high call volumes, educate members on credit union products, and provide problem resolution for member issues.
Financial Services
Responsibilities
Responsible for handling high call volume, inquiries, and processes in the call center for the Service Queues, including phone and messaging services
Responsible for delivering and educating members on all credit union products and services via the call center, with a strong emphasis on achieving monthly and annual sales goals
Possesses thorough knowledge of our Internet Banking Services, including basic browser knowledge, assisting members with signing onto the website/internet banking, and answering questions regarding internet banking capacities. Additionally, possess knowledge and ability to troubleshoot smartphone and tablet applications and devices within credit union electronic delivery channels
Research and provide a problem resolution to member issues and diffuses escalating member situations
Responsible for administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of member information and the AACU information systems
Qualification
Required
High school diploma or general education degree (GED); plus, one-year related experience and/or training in sales, call center and/or financial services environment preferred
Excellent communication and organizational skills
Ability to work branch hours as needed including some Saturdays
Ability to educate and promote credit union products and services
Benefits
Paid sick and vacation days
Comprehensive medical, dental, and vision plans
Outstanding 401K plan
Tuition reimbursement program after 90 days of employment
Company
Air Academy Credit Union
You deserve a community of fierce advocates who are committed to your success, because everyone deserves personal banking.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Strebe
CEO
Company data provided by crunchbase