Chase · 8 hours ago
Business Support Change Management Specialist - Analyst
8181 Communications Pkwy Bldg A, Plano, TX, 75024, US
Full-time
Onsite
Mid Level
3+ years expChase is one of the oldest financial institutions offering innovative financial solutions. The Business Support Change Management Specialist coordinates onboarding and employee movement activities, ensuring timely access to technology and resources while enhancing the overall employee experience.
BankingFinancial Services
Responsibilities
Coordinate and manage onboarding for new hires and internal transfers, covering technology, systems, building access, and orientation
Set up and conduct comprehensive orientations introducing hires to culture, policies, systems, and technology
Serve as the main point of contact for new hires and transfers; answer access questions, remediate concerns, and arrange hardware/technology
Provision assets and applications; troubleshoot system access and entitlement issues to ensure timely productivity
Build and strengthen relationships with hiring managers and key business partners
Partner with senior leadership to facilitate projects and daily operational priorities
Execute operational support for mass onboarding programs, including summer interns
Enforce a strong control and compliance environment; identify and mitigate operational risks
Gather feedback from hires and managers; analyze trends to streamline and improve onboarding processes
Maintain processing and controls supporting employee movement and role changes across the organization
Qualification
Required
Minimum 3 years of related experience; strong institutional knowledge of banking processes
Outstanding interpersonal, communication, and influence skills across organizational levels; effective under pressure
Excellent judgment and professionalism; ability to maintain confidential information
Exceptional organization, problem solving, and process improvement skills
Highly proactive; able to manage competing priorities and drive tasks to closure
Consistent role modeling of the firm's values and code of conduct
Project management skills to lead initiatives or support broader team objectives
Strong proficiency with Microsoft Office (Excel, PowerPoint, Outlook, Word)
Preferred
Experience with identity and access management concepts and tools
Familiarity with HRIS, onboarding platforms, and ticketing/workflow systems
Knowledge of compliance, risk controls, and audit practices in banking
Background collaborating with partners such as Business Management, Finance, HR, Real Estate, Compliance, and Technology
Exposure to large-scale onboarding events (e.g., campus or intern programs)
Process improvement training or certification (e.g., Lean Six Sigma)
Comfortable engaging with senior management and executive stakeholders
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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