Crystal Cruises · 11 hours ago
Sales Coach
Aventura, FL
Full-time
Onsite
Senior Level
5+ years expCrystal Cruises is a luxury travel company seeking a Consumer Sales Coach responsible for managing the Consumer Sales department for the USA market. The role involves leading a team of sales agents, developing sales strategies, and ensuring high levels of guest satisfaction while achieving sales targets.
Food and BeverageHospitalityLeisureTravel
Responsibilities
Develop sales strategies and use reporting metrics to measure, analyze and evaluate the effectiveness of the sales team
Drive team to achieve annual sales goals and be accountable to department target
Make recommendations for process, procedure, reporting and technology improvements
Manage administrative booking tasks are completed in a timely manner
Build and manage a high-functioning sales force to drive new revenue, liaising with Director of Consumer Sales to establish, grow and maintain the consumer sales channel
Maintain, Monitor, and track daily sales targets and outbound department daily targets, metrics, and goals with respect to but not limited to bookings, revenue, dials, and hours
Develop consumer sales strategy, goals, and budgets in collaboration with the department head
Execute strategy and measure results, providing management with monthly progress and goal reports, maintaining regular dialogue with senior management regarding consumer sales performance
Develop and maintain a high level of guest satisfaction for all direct sales channel bookings
Direct the team of consumer sales professionals and ensure they have leads and tools to achieve assigned targets
Maintain the sales process that reflects a high level of service for outbound sales professionals
Develop and implement lead generation and management strategies to ensure high conversion rates
Work closely with CRM team to continue growth and ease of use of lead generating software
Identify opportunities for increased performance and quality
Foster continued growth of department by exceeding set goals
Development and management of the first-in-class global sales training program, based on SSC selling model
Works collaboratively with various departments to develop and improve training with product knowledge and processes
Effectively train and advise local direct sales teams on new programs and initiatives rolling out at a company level
Support the department in any and all matters to reach goals
Qualification
Required
bachelor's degree required or equivalent experience
5 – 10 years of experience in travel industry sales
Demonstrated track record of sales success required with a leading luxury travel company
Effective people management and team building skills
Strong multi-tasking, organizational and problem-solving skills
Ability to work in a high pressure, high stress environment
Excellent written and verbal communication skills
Extraordinary Sales ability and superior customer service demeanor
Excellent organizational skills, attention to detail and analytical skills required
Ability to work in a team environment
Knowledge of world geography
Intermediate to advanced computer skills required (Microsoft Word, Excel and Power Point) and ability to quickly master new technologies
Experience in Direct/Consumer Sales Management
Excellent presentation skills
Self-motivated and results oriented
Fluency in MS Office applications, including Outlook, Word, PowerPoint, and Excel
Preferred
Extensive international destination knowledge, including Crystal destinations preferred
Company
Crystal Cruises
Begin a new story with Crystal Cruises, the World's Most Awarded Luxury Cruise Line.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Townsley
Vice President, Sales & Trade Partnerships
Recent News
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2025-11-19
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