Mayo Clinic Healthcare London · 1 day ago
Financial Clearance Call Center Rep-Remote
United States
Full-time
Remote
Entry Level
$21.48/hr - $33.60/hr
2+ years expMayo Clinic is a top-ranked healthcare provider known for its dedication to patient care and employee well-being. They are seeking a Financial Clearance Call Center Representative to manage pre-registration and registration activities, resolve financial inquiries, and assist patients with financial questions related to their appointments.
Hospital & Health Care
No H1B
Responsibilities
Handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits
Resolving missing registration items via work queues, in basket messages, and phone calls
Handling and resolving authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments
Receiving call transfers from Appointment Schedulers (Schegistrars) and assisting patients with financial questions related to appointments
Placing outbound calls to patients, providers, insurance companies and other departments to resolve patient financial questions prior to or as follow up to patient appointments
Adhering to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations
Qualification
Required
High School Diploma or GED and 2 more years of relevant experience required
Bachelor's Degree is required
Ability to read and communicate effectively
Basic computer/keyboarding skills
Intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills required
Good verbal communication skills
Ability to work in a complex and patient-centered environment
Comfortable with ambiguity
Exhibit good decision making and judgment capabilities
Attention to detail
Self-motivated
Self-directed
Highly organized
Ability to promote a productive, collegial workplace
Ability to prioritize work and handle a variety of tasks simultaneously
Belief in the mission and strong ethical conduct is essential
Preferred
Knowledge of and experience using an Epic RC/EMR system is preferred
Healthcare Financial Management Association (HFMA) Certification Preferred
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic Healthcare London
Located in the Harley Street District in London, Mayo Clinic Healthcare offers an array of services, including Executive Health Assessments, GP Services, Outpatient Cardiology, Cardio-thoracic, Respiratory, Neurology and Neurosurgery, Colorectal, Gastroenterology, General Internal Medicine, Orthopaedic, Rheumatology and Endocrinology specialist consultations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase