HealthPartners · 19 hours ago
Cisco Voice Analyst
MN, United States
Full-time
Hybrid
Mid, Senior Level
$32.63/hr - $48.95/hr
3+ years expHealthPartners is currently hiring a Cisco Voice Analyst. This role is responsible for supporting and maintaining enterprise telephony systems, with a strong focus on Cisco technologies. The individual will collaborate with internal business users to troubleshoot issues and ensure reliable phone and contact center functionality.
MedicalPharmaceutical
Responsibilities
Review, analyze, evaluate, implement, and configure the organization's telephony and adjunct systems
Provide consultative services to business and operational areas to meet business needs
Identify root cause and remediate incidents; coordinate service requests to ensure timely response
Oversee, coordinate, and schedule repairs and installation
Create training material and provide training to colleagues on telephony software, services, and support
Capable of managing small to moderate projects, meeting timelines, and quality expectations
Participate in complex projects
Qualification
Required
Bachelor of Science in Information Systems, Voice/Telecommunications, Business, or equivalent professional experience
Three (3) years of experience working with telephone systems, voicemail, ACD/Contact Center
Two (2) years of experience working with Cisco Communications systems
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco Emergency Responder (CER)
Voice Gateways configuration, deployment, and troubleshooting
Excellent desktop tool usage including Microsoft Teams, Outlook, Word, and Excel
Experience with the ServiceNow ticketing application
Excellent oral and written communication skills
Detail oriented and proven organizational skills
Strong interpersonal relationship building experience
Strong critical thinking skills
Experience with remote employee support
Drive to any location, and be available outside of normal business hours, including evening and weekends; includes on-call responsibilities
Passion for helping customers & exceeding customer expectations
Exercise considerable initiative, planning, judgment, and work independently
Serves on a team on-call rotation schedule to address emergency production issues after hours
Translate technical jargon and concepts into easy-to-understand language
Preferred
Five or more (5+) years of experience working with telephone systems, voicemail, ACD/Contact Center
Three or more (3+) years of experience working with Cisco Communications systems
Experience with RightFax
Experience with Agile framework
Project management skills for moderate situations
Experience performing disaster recovery testing
Benefits
Health
Time off
Retirement planning
Continuous learning opportunities
Company
HealthPartners
HealthPartners, an integrated health care organization providing health care services and health plan financing and administration, was founded in 1957 as a cooperative.
10001+ employees
H1B Sponsorship
HealthPartners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (26)
2023 (41)
2022 (37)
2021 (44)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$116M2020-05-07Debt Financing· $110M
2016-05-02Grant· $6M
Leadership Team
Penny Cermak
Executive Vice President and Chief Financial Officer
William Frey II
Research Director, Center for Memory & Aging, Neurosciences
Recent News
Canadian News Wire
2023-01-23
2022-12-07
Company data provided by crunchbase