Daktronics · 4 days ago
Remote Technical Support & Onsite Field Service Engineer
State College, PA, US
Full-time
Onsite
Mid LevelDaktronics is a leading company in designing and supporting digital LED display technology and audio systems. The Remote Technical Support & Onsite Field Service Engineer will provide remote technical support and also travel to customer sites to perform event support and installations, ensuring customer satisfaction and resolving technical issues effectively.
ElectronicsIndustrialManufacturing
No H1B
Responsibilities
Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail
When needed, collaborate with a team to resolve, or escalate product issues
Actively create and update knowledge base articles for internal and external uses
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions
Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers
Onsite support of customers within a one-two (1–2)-hour radius of State College, PA
Providing service, installation, or support during an event at a customer site
Providing on-site technical and maintenance services for Control Systems and Display Systems
Leveraging your knowledge by training our Service Partners
Qualification
Required
Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems) bachelor's degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. Will consider non-technical bachelor's degree if applicant also has previous experience demonstrating technical learning ability
Must be able to: Communicate effectively in a variety of settings
Positively and professionally able to work in stressful situations
Show personal commitment to continuously improve
Display a can-do attitude in good and bad times
Effectively exercise discretion and independent judgment
Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs
Work effectively as a team member assisting when and where needed
Comfortable working from a home office location
Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site
Ability to lift, carry, and move up to 45 pounds
Ability to work in a variety of environments, including cold/hot weather, small spaces
Must be able to work nights and weekends based on pre-determined business need
Must be able to get a passport
Ability to travel by air and ground. Valid driver's license. Must be able to meet and maintain Daktronics Qualified Driver status. Motor vehicle records will be checked
Fluent in English, both written and verbal
Applicants must be 18 years of age or older
Daktronics does not sponsor, renew, or extend immigration visas for this position
Preferred
Bachelor's degree preferred
Multi-lingual is a plus
Benefits
Competitive compensation
Meaningful benefits
Company
Daktronics
Daktronics is globally recognized for designing, engineering, and manufacturing advanced digital LED display technology and audio systems.
Founded in 1968
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-02-10IPO
Leadership Team
Brad Wiemann
President and CEO
Ramesh Jayaraman
President and Chief Executive Officer
Recent News
2026-01-16
Sports Business Journal
2026-01-16
2025-12-25
Company data provided by crunchbase