SpaceX · 13 hours ago
Starlink Communications Manager (Enterprise Customer Success)
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $145K/yr
5+ years expSpaceX is actively developing technologies to enable human life on Mars. They are seeking a Communications Lead for Starlink to manage and enhance the Enterprise customer communications experience across various sectors, ensuring timely and relevant interactions for their clients.
AerospaceManufacturingSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Partner closely with Enterprise Customer Success leadership to draft, review, and maintain all outbound enterprise update emails and communications
Own and maintain a centralized tracker of all Enterprise communications sent, including audience, trigger logic, and timing
Audit all automated notifications firing across Enterprise verticals to identify gaps, redundancies, and failure points
Build scalable playbooks and templates to standardize execution as the organization grows
Establish before/after measurement frameworks to track impact on Contact Rate, CSAT, NPS, and churn
Develop deep fluency in the enterprise customer experience, including:
Account management workflows
Enterprise portal behavior
Multi-service-line accounts
Hardware procurement and replacement
Complex installations and third-party routers/equipment
Build strong working relationships with Account Managers to understand both shared needs and vertical-specific differences
Assist during global crises by coordinating clear, timely enterprise-appropriate communications
Partner with Product, Engineering, and Analytics to build a more bespoke Enterprise customer journey
Qualification
Required
Bachelor's degree
5+ years of experience in communications, customer success communications, or related field
Must be willing to work in office five days per week
Must be available to work extended hours and weekends, as needed
Willingness to travel to other SpaceX locations and events, as needed
Preferred
Exceptional writing and editing skills, with the ability to distill complex technical and operational concepts into clear, customer-ready communications
Strong strategic judgment and ability to operate under tight timelines during service disruptions or escalations
Experience collaborating cross-functionally with Engineering, Operations, Legal, Analytics, and Account Management
High attention to detail and comfortable managing multiple parallel initiatives
Familiarity with SQL and basic querying to independently explore data, validate hypotheses, and partner effectively with analysts
Experience with or working knowledge of Metabase dashboards and self-serve analytics tools
Comfort using Typeform for surveys, feedback collection, and experimentation
Working knowledge of Figma for reviewing, annotating, and collaborating on customer-facing designs
Hands-on experience with Liquid/HTML templating systems for scalable, dynamic customer communications (or strong willingness to ramp quickly)
Self-driven, operationally rigorous, and comfortable owning both strategy and execution
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Elon Musk
Founder, CEO & CTO
Bret Johnsen
CFO
Recent News
2026-02-05
2026-02-05
Portugal News
2026-02-05
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